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But for both of these, "directly" often means being on hold.
by ergothus 8y ago
But for both of these, "directly" often means being on hold.
- notyourday 8y agoPrefix it with the famous f word and become the next call answered.
- dawnerd 8y agoTwitter too in some ways. Publicly say something negative about the company and if they have a reasonable support team you'll be helped instantly. Tmobile is really good about this, as is Delta and Chase. Also surprisingly enough got some good support from California DMV over twitter. Who would have guessed!
- anitil 8y agoIn a recent hellointernet episode, they talked about how companies have essentially trained them to do just that. If you have enough public clout it seems to be the easiest way to get a response.
- tyingq 8y agoOnce you get a real person, the word "chargeback" also can sometimes get them onto a different track.
- Scoundreller 8y agoJust call the “collect” number on the back of the card. When they think they’re paying $4/minute for the call, they route you prettt quick to someone experienced.
- anitil 8y agoI once said 'freedom of information' on a call with my bank, and magically all the insurmountable problems went away and I got a call back (a real call back!) within minutes.
- justin66 8y agoSimply stating that you are considering contacting your attorney will ring the same alarm bell a little more reliably. A bank employee might not know - but should know - that literally nothing the bank handles is subject to FOIA, but they're trained to treat a threat of litigation seriously.
- anitil 8y agoYeah the funny thing is I was actually idly talking to myself while the person was busy typing something - 'Does FOI work with private organisations? Oh no of course not' then all hell broke loose on the other end.