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Apple quoted me nearly $2000 at their Sydney store to fix my 2014 MBP for some water damage when I derped a cup of tea onto the keyboard. Having discovered Lou

Apple quoted me nearly $2000 at their Sydney store to fix my 2014 MBP for some water damage when I derped a cup of tea onto the keyboard. Having discovered Louis Rossman via Reddit, I shipped my laptop to his store in NYC and was able to get my laptop repaired for less than a quarter of that price. Happy to answer any questions about my experience. I'm a convert for the repair movement for life.

cam_l 8y ago
I spilt a glass of water on an old Lenovo laptop I had (while it was running), the keyboard had a tray under it which drained outside of the laptop. [0] But if i had damaged it, every single part was removable, orderable and replaceable. [0] http://blog.lenovo.com/en/blog/avoiding-water-on-the-brain http://blog.lenovo.com/en/blog/avoiding-water-on-the-brain
- stevewillows 8y ago
  Ever since I saw this in person I've wondered why other manufacturers haven't copied it. Easily one of the best ideas on the market. With regards to the article, what could be worse than Mountain Dew? Milk?
  - beloch 8y ago
    Spill trays, albeit without the gutter, used to be a common feature, but they were a casualty of the thinness wars. A super-thin spill try can't hold much liquid, so what's the point? I like this solution from Lenovo. Being able to pull a laptop's battery as soon as liquid was spilled on it was another great feature for survivability. Water doesn't directly damage electronics in and of itself. The damage is usually done by the short-circuits liquids facilitate. Disconnecting the battery before the liquid spreads through the device can prevent a lot of damage. I suppose the thinness wars probably killed this feature too.
  - sitkack 8y ago
    The mac keyboards have a nearly hermetic seal on the backside, the backlight is backed with plastic and rubber and soft-glued to the backside of the keyboard tray. If you do spill on a mac, flip it upside down asap and power it off asap. Then remove the back panel and disconnect the battery. The keyboard might be lost, but the rest of the computer is usually fine.
jen729w 8y ago
How long did he take to repair it? I’m amazed he isn’t backed up for months. Hell, my local cobbler is really good, and it takes a fortnight to re-heel a boot. I couldn’t be without my laptop for that long.
- dalanmiller 8y ago
  Roughly three weeks. Honestly their communication could've been clearer and let me know my options versus me having to kind of prod a bit. Also it's not _just_ his practice, as he's got many other technicians that he trains to do this level of high quality repairs.

cam_l 8y ago

I spilt a glass of water on an old Lenovo laptop I had (while it was running), the keyboard had a tray under it which drained outside of the laptop. [0] But if i had damaged it, every single part was removable, orderable and replaceable. [0] http://blog.lenovo.com/en/blog/avoiding-water-on-the-brain http://blog.lenovo.com/en/blog/avoiding-water-on-the-brain

stevewillows 8y ago
Ever since I saw this in person I've wondered why other manufacturers haven't copied it. Easily one of the best ideas on the market. With regards to the article, what could be worse than Mountain Dew? Milk?
- beloch 8y ago
  Spill trays, albeit without the gutter, used to be a common feature, but they were a casualty of the thinness wars. A super-thin spill try can't hold much liquid, so what's the point? I like this solution from Lenovo. Being able to pull a laptop's battery as soon as liquid was spilled on it was another great feature for survivability. Water doesn't directly damage electronics in and of itself. The damage is usually done by the short-circuits liquids facilitate. Disconnecting the battery before the liquid spreads through the device can prevent a lot of damage. I suppose the thinness wars probably killed this feature too.
- sitkack 8y ago
  The mac keyboards have a nearly hermetic seal on the backside, the backlight is backed with plastic and rubber and soft-glued to the backside of the keyboard tray. If you do spill on a mac, flip it upside down asap and power it off asap. Then remove the back panel and disconnect the battery. The keyboard might be lost, but the rest of the computer is usually fine.

jen729w 8y ago

How long did he take to repair it? I’m amazed he isn’t backed up for months. Hell, my local cobbler is really good, and it takes a fortnight to re-heel a boot. I couldn’t be without my laptop for that long.

dalanmiller 8y ago
Roughly three weeks. Honestly their communication could've been clearer and let me know my options versus me having to kind of prod a bit. Also it's not _just_ his practice, as he's got many other technicians that he trains to do this level of high quality repairs.