5 ms·
Similar story while in Delhi, refused to issue refunds for obvious fraud. Closed account and opened chargeback for every journey, since they wouldn't even help
by _wmd 8y ago
Similar story while in Delhi, refused to issue refunds for obvious fraud. Closed account and opened chargeback for every journey, since they wouldn't even help me figure out which were legitimate. I see no reason to put up with "economies of scale"-quality support bullshit when it comes to personal transportation, they lost a customer.
Lifetime value in this case was sharply negative
- newman8r 8y agoI'm curious how those disputes ended up - did you end up getting any of them taken off?
- _wmd 8y agoThe onus was on Uber to demonstrate they were legitimate, it is doubtful they even bothered responding to the chargeback. The bank refunded every transaction without question
- shshhdhs 8y agoI’m also curious— What evidence did you have to provide?
- _wmd 8y agoIf I recall, just a copy of every e-mail from Uber, about 5 minutes cutpasting into an online form It seems people here don't understand how credit cards work :) The main reason to prefer them is because the chargeback process is straightforward and heavily biased in favour of the customer.
- arountheworld 8y agoBut chargeback is not legally binding, is it? So you just put yourself in a situation where you received a service and didn't pay for it. I am pretty sure Uber could do something about it if they cared.
- UpshotKnothole 8y agoLegally they can take it up with the CC company, not you, and then if they win (they won’t) your CC will charge you.
- mikeash 8y agoThey can suspend your account, take you to collections, and put a negative report on your credit score. At least in the US, other countries may be different.
- UpshotKnothole 8y agoThey can always do whatever they want to your Uber account, because TOS’ are jokes. The rest they can only do to your CC company, they can’t ding your credit report or anything of the sort. I don’t know where you’re getting that idea.
- mikeash 8y agoFor example: https://blog.credit.com/2015/06/think-you-won-your-credit-card-dispute-not-so-fast-118101/ https://blog.credit.com/2015/06/think-you-won-your-credit-ca... A quick google search reveals lots more, and none that I saw saying companies can’t come after you for a disputed charge. Most won’t, and most of those that do will only do it if they can clearly show they’re in the right, and you should be able to beat any collection attempt if they aren’t, but they can try.
- UpshotKnothole 8y agoThat blog comes up 403.
- mikeash 8y agoWeird, works fine here. Google something like “credit card chargeback collections” for more like it.
- chrischen 8y agoGenerally it’s easy to win small transaction disputes. It’s the larger ones where your credit card company starts to no longer care about you.
- toomuchtodo 8y agoThis is when you get your state's attorney general involved (and small claims court, depending on the situation).