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Happened to me in Paris. Same reply from the Uber support, but I’m pretty sure I paid around 30€ more than needed. They kept refusing: I deleted my account.

• netsharc 8y ago
  Sounds like a victory for them. Isn't that the way Airbnb works too if the renters trash your apartment? Airbnb would offer you maybe $50 for $2000 worth of damages/clean up, and keep dicking you around (maybe change it to $100) until you give up and accept.
  • fjsolwmv 8y ago
    30bucks lifetime value for one user plus all their trusted friends is not a sustainable business.
• _wmd 8y ago
  Similar story while in Delhi, refused to issue refunds for obvious fraud. Closed account and opened chargeback for every journey, since they wouldn't even help me figure out which were legitimate. I see no reason to put up with "economies of scale"-quality support bullshit when it comes to personal transportation, they lost a customer. Lifetime value in this case was sharply negative
  • newman8r 8y ago
    I'm curious how those disputes ended up - did you end up getting any of them taken off?
    • _wmd 8y ago
      The onus was on Uber to demonstrate they were legitimate, it is doubtful they even bothered responding to the chargeback. The bank refunded every transaction without question
      • shshhdhs 8y ago
        I’m also curious— What evidence did you have to provide?
        • _wmd 8y ago
          If I recall, just a copy of every e-mail from Uber, about 5 minutes cutpasting into an online form It seems people here don't understand how credit cards work :) The main reason to prefer them is because the chargeback process is straightforward and heavily biased in favour of the customer.
          • arountheworld 8y ago
            But chargeback is not legally binding, is it? So you just put yourself in a situation where you received a service and didn't pay for it. I am pretty sure Uber could do something about it if they cared.
            • UpshotKnothole 8y ago
              Legally they can take it up with the CC company, not you, and then if they win (they won’t) your CC will charge you.
              • mikeash 8y ago
                They can suspend your account, take you to collections, and put a negative report on your credit score. At least in the US, other countries may be different.
                • UpshotKnothole 8y ago
                  They can always do whatever they want to your Uber account, because TOS’ are jokes. The rest they can only do to your CC company, they can’t ding your credit report or anything of the sort. I don’t know where you’re getting that idea.
• viscanti 8y ago
  This doesn't sound right. I've always paid exactly what the app told me the ride would be when I ordered. It looks like Uber covers the delta if the price goes above the quote when you order. https://www.uber.com/ride/how-uber-works/upfront-pricing/ https://www.uber.com/ride/how-uber-works/upfront-pricing/
  • SilasX 8y ago
    The upfront pricing was a relatively recent development -- it's possible the other commenters were talking about a time before that, when there was some variation in what your trip might end up costing.