4 ms·

What was confusing about their monthly fee? I used to work for bunq so I can pass on the feedback.

tatoalo 8y ago
Nothing was "confusing", but, again, IMHO the features provided don't really make sense under a monthly fee. They could have easily created a free basic account with those exacts same things and offer a pro upgrade for the "25 accounts" and related IBANs + joint accounts.
seszett 8y ago
At first glance to me at least, it's not clear if there's actually only a "business" and a "premium" plans? Does that mean that for individuals there's only a "premium" plan but not standard plan? So premium (with 25 accounts and three cards!) is actually the standard plan?
- tatoalo 8y ago
  There's a "standard" free plan but it's enabled once, after the first month trial, you decide not to pay a monthly fee. Once downgraded: - All your cards will be deactivated. They will be reactivated if you decide to go back to Premium. - All features exclusive to bunq Premium (such as Apple Pay and Android Tap & Pay) will be blocked. - You won't be able to open new bunq bank accounts as long as you are using bunq Free. - Your API keys will be deactivated. - You will still have access to all your bunq bank accounts and will be able to send, receive and request money normally. So it's not really a common "standard" plan if you ask me.
staz 8y ago
There is no feature comparison between Business and Premium. I was under the understanding that the 9,99 would be all inclusive, but at the same time it seems there is a fee for "Paying a direct debit.", not sure what is comprised within that term, does that mean every time we pay with a card?
- kiallmacinnes 8y ago
  > but at the same time it seems there is a fee for "Paying a direct debit.", not sure what is comprised within that term, does that mean every time we pay with a card? No - a "direct debit" in banking is where you give, e.g. Vodafone, your bank details and permission that they may debit your account once a month to pay your phone bill. For completeness, a "standing order" is similar - a monthly recurring payment to someone else. The primary difference is that, with a direct debit, the company can change the amount to be paid each month - e.g. if you go over your plan and incur extra changes, they can just debit those from your account automatically.
- SmellyGeekBoy 8y ago
  You're running a business and don't know what a Direct Debit is?
  - staz 8y ago
    Didn't know that term, English is not my first language.
- pjc50 8y ago
  That's the first time I've ever seen a per-direct-debit fee, it's quite unusual. The average person probably has 5-10 direct debits on their account, every month, for bill payments.
- epimenov 8y ago
  All business bank accounts in the NL include those transaction fees. Consumer ones (as in Premium in bunq) do not.

Nothing was "confusing", but, again, IMHO the features provided don't really make sense under a monthly fee. They could have easily created a free basic account with those exacts same things and offer a pro upgrade for the "25 accounts" and related IBANs + joint accounts.

seszett 8y ago

At first glance to me at least, it's not clear if there's actually only a "business" and a "premium" plans? Does that mean that for individuals there's only a "premium" plan but not standard plan? So premium (with 25 accounts and three cards!) is actually the standard plan?

tatoalo 8y ago
There's a "standard" free plan but it's enabled once, after the first month trial, you decide not to pay a monthly fee. Once downgraded: - All your cards will be deactivated. They will be reactivated if you decide to go back to Premium. - All features exclusive to bunq Premium (such as Apple Pay and Android Tap & Pay) will be blocked. - You won't be able to open new bunq bank accounts as long as you are using bunq Free. - Your API keys will be deactivated. - You will still have access to all your bunq bank accounts and will be able to send, receive and request money normally. So it's not really a common "standard" plan if you ask me.

staz 8y ago

There is no feature comparison between Business and Premium. I was under the understanding that the 9,99 would be all inclusive, but at the same time it seems there is a fee for "Paying a direct debit.", not sure what is comprised within that term, does that mean every time we pay with a card?

kiallmacinnes 8y ago
> but at the same time it seems there is a fee for "Paying a direct debit.", not sure what is comprised within that term, does that mean every time we pay with a card? No - a "direct debit" in banking is where you give, e.g. Vodafone, your bank details and permission that they may debit your account once a month to pay your phone bill. For completeness, a "standing order" is similar - a monthly recurring payment to someone else. The primary difference is that, with a direct debit, the company can change the amount to be paid each month - e.g. if you go over your plan and incur extra changes, they can just debit those from your account automatically.
SmellyGeekBoy 8y ago
You're running a business and don't know what a Direct Debit is?
- staz 8y ago
  Didn't know that term, English is not my first language.
pjc50 8y ago
That's the first time I've ever seen a per-direct-debit fee, it's quite unusual. The average person probably has 5-10 direct debits on their account, every month, for bill payments.
epimenov 8y ago
All business bank accounts in the NL include those transaction fees. Consumer ones (as in Premium in bunq) do not.