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The PMs in charge of this particular design choice did not listen to external or internal feedback. That is a mistake regardless of the product, space, etc.
by jmspring 8y ago
The PMs in charge of this particular design choice did not listen to external or internal feedback.
That is a mistake regardless of the product, space, etc.
- aplummer 8y agoSometimes it is external feedback, but bad researchers. Customer testing: “what feature you do use every day” “Stories.” We should put stories in.
- jmspring 8y agoThe blow back on this change was so bad the ratings in the iOS App Store tanked to 1 Star. It crept back up over time. Early testing indicated people were not happy. The people involved made their impact, got their promos and moved on. When Skype was acquired by Microsoft, it was flooded with PMs (primarily) and devs rolled in. I think LinkedIn has done a better job shielding itself from such. I’m glad to see the rollback, but from talking to friends and family, a lot of damage has been done - mainly around rolling out new design above all else despite degradation in features and quality.
- deleted 8y ago[deleted]
- jehlakj 8y agoSome teams are structured in a way that there's rarely any time or resources to do user research/testing. I wouldn't necessarily point my finger at the PM's.