The simpler explanation is that their data show that people end up liking new things they complained about. It’s not an uncommon story with software customers.

The simpler explanation is that their data show that people end up liking new things they complained about. It’s not an uncommon story with software customers. I would be surprised if a feature passes their tests by showing more usage of Netflix only to lead to cancellations. I am interested in understanding the potential path to this, though.