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Not sure if anyone covered it here yet, but Netflix doesn't take user feedback. They've stated that they base their decisions on whether or not to include new f
by Rotdhizon 8y ago
Not sure if anyone covered it here yet, but Netflix doesn't take user feedback. They've stated that they base their decisions on whether or not to include new features based on how many users click on it. People complained to hell and back about them putting in auto play videos, but it was included because so many people clicked on that feature. Same is going for these ads, they know people don't want them, but they hide behind their click metrics as an excuse for going forward with it. Many, many people will quit Netflix over this, I wonder if it will noticeably hurt their profits.
- 1123581321 8y agoThe simpler explanation is that their data show that people end up liking new things they complained about. It’s not an uncommon story with software customers. I would be surprised if a feature passes their tests by showing more usage of Netflix only to lead to cancellations. I am interested in understanding the potential path to this, though.
- jonny_eh 8y agoTheir adherence to data will be their undoing. Empathy is far more important when making product decisions.