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Our house used to have netflix. Then came the different tiers, like pay more and you can have 4k video or more then one person at a time streaming. I didn't lik
by 14 8y ago
Our house used to have netflix. Then came the different tiers, like pay more and you can have 4k video or more then one person at a time streaming. I didn't like the change but I was still able to keep the lower tier and it was still convenient at that time.
Then we had a huge reorganization at work and though I didn't lose my job my hours were temporarily tanked and I was desperately running lower and lower on funds to the point where at one point I had $23 on my prepaid credit card. The same card had just expired and I was sent a new one with new numbers.
Well after a month netflix tries to take a payment and can't since it is a new card. Then start the emails about needing a payment or I will lose service. Shortly after they did cut service. I was all too stressed to even deal with them and just figured, oh well I will be back once things are better at work and I can afford it.
But before that could happen, I guess they can find out the new card numbers from the bank or whatever, so after cutting off my service for a month, while I am literally broke to the point I am unsure about future meals and $23 to my name a netflix payment came off my card. That was the last straw. I canceled immediately and will never go back.
- darpa_escapee 8y agoThat's absolutely insane. I have separate cards for different bills, and had Netflix done something like this to me, it would have severely messed up some careful planning. I'm sorry to hear that it happened to you while you were in a vulnerable position.
- jonknee 8y agoIt's a feature not a bug, you signed up for something, didn't cancel and were billed for it.
- geertj 8y agoNobody is perfect. GGP seemed to go through a difficult time.
- abraham_lincoln 8y agoThey cut his service for lack of payment, then charged him.
- 1123581321 8y agoI don’t blame OP for being in a bad situation but Netflix can’t add another card on their own. That’s preposterous, sorry. I’m guessing that OP tried to start another free trial and inadvertently paid because they weren’t eligible. Last I checked, Netflix makes the trial-ineligible payment screen similar enough to the trial-activation-with-valid-card screen that this is possible. It’s a bit of a dark pattern. But it would be national news if they worked with banks to steal new credit card numbers.
- 14 8y agoI did not try and start a free trial and the story is accurate. I take the blame, fool me once as they say, as apparently netflix is part of the Visa Updater program [1] which allowed them to get my new details without me giving it to them. A learning experience for sure. It is meant to prevent lose of service when you get a new card. I had never heard of it before so had to learn of it in a difficult way. [1]-https://usa.visa.com/dam/VCOM/download/merchants/visa-account-updater-product-information-fact-sheet-for-merchants.pdf https://usa.visa.com/dam/VCOM/download/merchants/visa-accoun...
- 1123581321 8y agoAh, I did not know about that “feature.” Sorry; I was wrong. I think an email letting you manually agree to each institution to receive the update would be much better than silent and automatic here!