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> "Like all financial institutions, we’re required by law to maintain complete and accurate records for all of our customers and may periodically request inform
by everdev 8y ago
> "Like all financial institutions, we’re required by law to maintain complete and accurate records for all of our customers and may periodically request information, such as country of citizenship and proof of US residency. This is not unique to Bank of America. This type of outreach is nothing new and the information must be up to date. Therefore we periodically reach out to customers, which is what we did in this case.
It sounds like the process is mandated, but they screwed up the customer service piece.
- TheRealPomax 8y agoParticularly the part where citizenship does not equate to having a customer from a sanctioned nation. The law is fun that way.
- MBCook 8y agoWhich seems like classic BoA. They could have sent additional warnings or called the customer. I hope they move their account somewhere else.
- riffic 8y agopure scum, I couldn't think of a single worse company than these snakes. Stay far away from BoA