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If you are a Prime buyer and your package is not delivered by the promised date, you can request and receive a free one-month extension of your Prime membership

If you are a Prime buyer and your package is not delivered by the promised date, you can request and receive a free one-month extension of your Prime membership. I have done this several times. For obvious reasons, Amazon doesn't publicize this much.

therein 8y ago
They owe met at least 6 months then.
kop316 8y ago
They did that for me a couple of times, but what started to happen is packages were mark delivered, then not be there. I complained to Amazon, who gave me the run around (and kept it open), so when it came a day later, there was all the sudden no issue.
- sokoloff 8y ago
  Write them anyway. I’ve had that BS, usually from USPS or UPS Mail Innovations (which is horrific service), and a quick email to CS gets me the credit (money or a month of Prime).
  - sungx105 8y ago
    I think it depends who reviews the complaints. Every single time I've responded, my complaint (which I always word calmly, non-aggressively, and politely) are met with the response that "2-day shipping only guarantees that the package ships to your nearest Amazon warehouse within 2 days. The actual delivery time can vary, and while it is typical that the delivery will arrive on the same day it arrives at the warehouse, there's no guarantee." And nothing more. Well, one time I was offered a $5 credit. But that's the most I've ever been offered.
  - kop316 8y ago
    At this point I already cancelled my prime with Amazon, and generally try to buy things from other sites if possible. The counterfeit issue alone makes me avoid them whenever possible.
    - HillaryBriss 8y ago
      hearing about these kinds of experiences makes me wonder if we have already reached peak Amazon
alexisnorman 8y ago
I have had so many of these "free one-month extensions" from late Prime packages that I currently have six months of Prime membership credits applied to my account. I've been joking lately that if I were to actually pay for 2 day shipping, I'd get my package on-time.
- btrettel 8y ago
  I cancelled Prime because far too many orders would not come in on time. They kept giving me free months of Prime, but eventually I started thinking I could do better than free months of bad service. I rarely ever buy anything from Amazon now unless I don't mind when the product comes in, the price is competitive, and the product is not the sort of thing which is often counterfeited. Their Amazon Basics brand frequently satisfies these rules.
  - kop316 8y ago
    Part of me wonders if they allow the counterfeiting for exactly that reason, so you know the Amazon basics will not be, then they can make yet more money off of you.
  - jrnichols 8y ago
    I'm trying to think of the last time I've had something not show up within 2-3 days. I suppose that this issue may vary quite a bit depending on where you live. I'm in the Dallas/Ft Worth area, and there are 6-8 large Amazon warehouses in this area alone, and Dallas itself is an Amazon Flex area.
    - btrettel 8y ago
      I live in Austin, and I had pretty bad experiences when trying to get packages delivered to my apartment. The problem seemed to be with the carriers, who basically refuse to deliver to my apartment. My guess is that the carriers believe packages are too likely to be stolen where I live, so they refuse delivery. To be fair to them, I might have had one package stolen, perhaps by an employee of a carrier. I don't know what happened other than that delivery was claimed to occur but no package appeared. Amazon was kind enough to to resend that one. I can recall one time where UPS told me to drive to their facility in north Austin to pick up a package. I told them that they were paid to deliver and I won't be doing that. I can recall another time where I got a door tag from USPS that told me to go to a particular post office to pick it up, and it wasn't there when I arrived. The most annoying part is that I think no attempt was made to deliver a fraction of these packages. I often would not receive door tags, and I can recall one time where UPS claimed they attempted delivery but refused because I apparently was not there where I believe I likely was there. No door tag that time either. The UPS driver seemed irritated at me when they finally did deliver the package. I can also vaguely recall at a previous apartment (also in Austin) having some problems where delivery was claimed to occur but did not actually occur. That problem stopped at some point. Even before then, when I lived in the Washington DC area, I can recall having major problems with LaserShip, who would do last-mile delivery in the area. Amazon seemed dedicated to using LaserShip. I recall canceling Prime back then specifically because LaserShip was so bad, and then starting again when I moved and LaserShip was no longer an option. You can read horror stories online about LaserShip. I vaguely recall one instance where they left a package in the rain that made me look them up and not trust them any longer. None of this is necessarily Amazon's fault. The vast majority of packages that I received were from Amazon, and I haven't had problems with others, however. Might be that the carriers figure Amazon packages are more valuable than other ones. In contrast, I've had no problems receiving packages at work from Amazon, but my work doesn't want me to receive personal packages there and I don't have a car, so I can't take large packages from work.
nilleo 8y ago
I noticed this with past issues, but recently I was offered a best case scenario of a $10 credit on my next order that is "sold and shipped by Amazon".

therein 8y ago

They owe met at least 6 months then.

kop316 8y ago

They did that for me a couple of times, but what started to happen is packages were mark delivered, then not be there. I complained to Amazon, who gave me the run around (and kept it open), so when it came a day later, there was all the sudden no issue.

sokoloff 8y ago
Write them anyway. I’ve had that BS, usually from USPS or UPS Mail Innovations (which is horrific service), and a quick email to CS gets me the credit (money or a month of Prime).
- sungx105 8y ago
  I think it depends who reviews the complaints. Every single time I've responded, my complaint (which I always word calmly, non-aggressively, and politely) are met with the response that "2-day shipping only guarantees that the package ships to your nearest Amazon warehouse within 2 days. The actual delivery time can vary, and while it is typical that the delivery will arrive on the same day it arrives at the warehouse, there's no guarantee." And nothing more. Well, one time I was offered a $5 credit. But that's the most I've ever been offered.
- kop316 8y ago
  At this point I already cancelled my prime with Amazon, and generally try to buy things from other sites if possible. The counterfeit issue alone makes me avoid them whenever possible.
  - HillaryBriss 8y ago
    hearing about these kinds of experiences makes me wonder if we have already reached peak Amazon

alexisnorman 8y ago

I have had so many of these "free one-month extensions" from late Prime packages that I currently have six months of Prime membership credits applied to my account. I've been joking lately that if I were to actually pay for 2 day shipping, I'd get my package on-time.

btrettel 8y ago
I cancelled Prime because far too many orders would not come in on time. They kept giving me free months of Prime, but eventually I started thinking I could do better than free months of bad service. I rarely ever buy anything from Amazon now unless I don't mind when the product comes in, the price is competitive, and the product is not the sort of thing which is often counterfeited. Their Amazon Basics brand frequently satisfies these rules.
- kop316 8y ago
  Part of me wonders if they allow the counterfeiting for exactly that reason, so you know the Amazon basics will not be, then they can make yet more money off of you.
- jrnichols 8y ago
  I'm trying to think of the last time I've had something not show up within 2-3 days. I suppose that this issue may vary quite a bit depending on where you live. I'm in the Dallas/Ft Worth area, and there are 6-8 large Amazon warehouses in this area alone, and Dallas itself is an Amazon Flex area.
  - btrettel 8y ago
    I live in Austin, and I had pretty bad experiences when trying to get packages delivered to my apartment. The problem seemed to be with the carriers, who basically refuse to deliver to my apartment. My guess is that the carriers believe packages are too likely to be stolen where I live, so they refuse delivery. To be fair to them, I might have had one package stolen, perhaps by an employee of a carrier. I don't know what happened other than that delivery was claimed to occur but no package appeared. Amazon was kind enough to to resend that one. I can recall one time where UPS told me to drive to their facility in north Austin to pick up a package. I told them that they were paid to deliver and I won't be doing that. I can recall another time where I got a door tag from USPS that told me to go to a particular post office to pick it up, and it wasn't there when I arrived. The most annoying part is that I think no attempt was made to deliver a fraction of these packages. I often would not receive door tags, and I can recall one time where UPS claimed they attempted delivery but refused because I apparently was not there where I believe I likely was there. No door tag that time either. The UPS driver seemed irritated at me when they finally did deliver the package. I can also vaguely recall at a previous apartment (also in Austin) having some problems where delivery was claimed to occur but did not actually occur. That problem stopped at some point. Even before then, when I lived in the Washington DC area, I can recall having major problems with LaserShip, who would do last-mile delivery in the area. Amazon seemed dedicated to using LaserShip. I recall canceling Prime back then specifically because LaserShip was so bad, and then starting again when I moved and LaserShip was no longer an option. You can read horror stories online about LaserShip. I vaguely recall one instance where they left a package in the rain that made me look them up and not trust them any longer. None of this is necessarily Amazon's fault. The vast majority of packages that I received were from Amazon, and I haven't had problems with others, however. Might be that the carriers figure Amazon packages are more valuable than other ones. In contrast, I've had no problems receiving packages at work from Amazon, but my work doesn't want me to receive personal packages there and I don't have a car, so I can't take large packages from work.

nilleo 8y ago

I noticed this with past issues, but recently I was offered a best case scenario of a $10 credit on my next order that is "sold and shipped by Amazon".