>It’s googles attitude to customers that is the ingrained and deep problem. Google has built into its DNA from the beginning that it does not want to be in cont

>It’s googles attitude to customers that is the ingrained and deep problem. Google has built into its DNA from the beginning that it does not want to be in contact with you, that you cannot get emergency attention, and that you are probably wrong. Of all the tech companies I've interacted with I've never dealt with one that has come off as uniquely elitist and tone-deaf as Google. Steve Yegge (former Googler) makes some very good points on this. https://medium.com/@steve.yegge/why-i-left-google-to-join-grab-86dfffc0be84 https://medium.com/@steve.yegge/why-i-left-google-to-join-gr...