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I bought a 2017 model in February. It’s already had one keyboard replacement. The . Key stopped working. Can’t wait to have this thing replaced because the k
by godzillabrennus 8y ago
I bought a 2017 model in February.
It’s already had one keyboard replacement.
The . Key stopped working.
Can’t wait to have this thing replaced because the keyboard breaks regularly enough before the three years of AppleCare runs out.
- Osmium 8y agoThat sounds pretty awful. Luckily I haven’t personally had any keyboard troubles (I’ve had it since release and travel with it frequently), but if I had I’d probably be a lot less positive about it (:
- designcode 8y agoGetting the keyboard fixed isn't dependant on Apple Care. They have a 4 year program to fix any issues, outside of warranty.
- copperx 8y agoI wonder what happens if you have a keyboard issue AND your logic board dies at the same time after the first year? Will they replace the logic board for free, given that the keyboard was malfunctioning?
- llampx 8y agoIf they can't boot up the machine they won't fix the keyboard since they can't test it.
- nkkollaw 8y agoHappened to me (in Europe). Keyboard was replaced twice. Logic board died too (along with the data on SSD since it's soldered on). All repairs were done for free by the Apple store, but of course I lost about 10 days of work (or at least I didn't have my main laptop).