> And you should be able to identify at least half a dozen features in the last 3 categories that you can commit to cutting. Ideally, you disable them in the

> And you should be able to identify at least half a dozen features in the last 3 categories that you can commit to cutting. Ideally, you disable them in the old software, and observe how many people complain. Too often, product management commits to cutting a feature, and then caves in when paying customers complain. It's best to know in advance which category a feature really falls in.