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The problem isn't that an extension was removed. There will always be erroneous attempts at making things safer for users when playing the game of content moder

The problem isn't that an extension was removed. There will always be erroneous attempts at making things safer for users when playing the game of content moderator. The problem is that Google is impossible to talk to, and makes no effort to help when things go wrong. As a current user of gmail this worries me.

markdown 8y ago
> As a current user of gmail this worries me. Anyone using a free service anywhere provided by anyone should be worried. I pay to use gmail and their service is incredible. Whether it's been support chat, phone calls, etc... I've always received very prompt support from Google.
- benatkin 8y ago
  It isn't free if you have your own domain. In fact they prorate it when you cancel.
  - nixpulvis 8y ago
    I have my own domain, and use gmail for free. Because I'm cheap, not because I care. One day I'll find a better solution, one that avoids Google (paid or unpaid) altogether.
    - benatkin 8y ago
      Yeah, I got mine for free too since I've had my domain for a while, but I have a newer domain that I set up on GSuite, and was paying $5/mo for, until I realized I could set it up as a domain alias of my original domain and get it for free.
- Bahamut 8y ago
  I’ve paid to use Google services before, and had the most miserable customer service experience with a company ever. Contact information difficult to find, and walled behind accounts you have no knowledge of potentially, and policies designed to be explicitly hostile (I had them admit that outright to me) - I ended up out of $500+ as a result, for which they only were willing to refund $20. Google seems to just be an exceptionally bad actor - I’ve been starting to move away from dependence on them as a result, as they’ve proven to me that I cannot rely on them to be honest/transparent in the most important ways.
Waterluvian 8y ago
This petrifies me. Google provides an incredibly easy way for me to capture all data that I care about. Getting photos and videos of my kids growing up and keeping them for years is trivial with Google. And in one little error it can all disappear with no recourse. I continue to struggle today to find a silver bullet solution for someone like me who just wants to hurl money somewhere and say, "use this money to guarantee that my cherished photos and videos will be here in 30 years" Second to that is getting locked out of my Gmail. I'd consider that more irritating than losing my wallet.
- Zyst 8y ago
  That's what I do with Google Drive? If I were to get banned from Google, I'd still have my folder as a backup which I can then upload to Dropbox or whatever alternative. If I were to lose my folder (My hard drive went bust!) my folder is one resync away. What is the problem you have with photos, and videos in that sense? Or are you talking about the Free "Google Photo" thing for lower resolution images?
  - fjsolwmv 8y ago
    Google Drive doesn't back up email and calendar your private machine.
  - fauigerzigerk 8y ago
    Careful with Google Docs & Sheets though. The Google Docs files you see in your local folder are only links, no content.
- jopsen 8y ago
  Wasn't there are story a while ago mentioning: https://one.google.com/ https://one.google.com/ It'll be interesting to see what this support can do.. Anyways, print recovery keys for your account, use 2FA with yubikey or other U2F provider.
- Godel_unicode 8y ago
  You're looking for LTO and a vaulting service. http://www.ironmountain.com/digital-transformation/iron-cloud-data-management http://www.ironmountain.com/digital-transformation/iron-clou...
ucaetano 8y ago
> Google is impossible to talk to Talking costs money, a lot of money, far more than computers. It seems that Google One will have paid support, so your problem is solved!
- michaelt 8y ago
  If you’re locked out of the account that paid for support, how do you prove your eligibility for support to get back into it?
  - ucaetano 8y ago
    No idea, the product wasn't launched yet, but that seems like the most obvious use case to address.
rmc 8y ago
> As a current user of gmail this worries me. Have you looked at moving off gmail?
- nixpulvis 8y ago
  Not much yet tbh, but it's on the list.

markdown 8y ago

> As a current user of gmail this worries me. Anyone using a free service anywhere provided by anyone should be worried. I pay to use gmail and their service is incredible. Whether it's been support chat, phone calls, etc... I've always received very prompt support from Google.

benatkin 8y ago
It isn't free if you have your own domain. In fact they prorate it when you cancel.
- nixpulvis 8y ago
  I have my own domain, and use gmail for free. Because I'm cheap, not because I care. One day I'll find a better solution, one that avoids Google (paid or unpaid) altogether.
  - benatkin 8y ago
    Yeah, I got mine for free too since I've had my domain for a while, but I have a newer domain that I set up on GSuite, and was paying $5/mo for, until I realized I could set it up as a domain alias of my original domain and get it for free.
Bahamut 8y ago
I’ve paid to use Google services before, and had the most miserable customer service experience with a company ever. Contact information difficult to find, and walled behind accounts you have no knowledge of potentially, and policies designed to be explicitly hostile (I had them admit that outright to me) - I ended up out of $500+ as a result, for which they only were willing to refund $20. Google seems to just be an exceptionally bad actor - I’ve been starting to move away from dependence on them as a result, as they’ve proven to me that I cannot rely on them to be honest/transparent in the most important ways.

Waterluvian 8y ago

This petrifies me. Google provides an incredibly easy way for me to capture all data that I care about. Getting photos and videos of my kids growing up and keeping them for years is trivial with Google. And in one little error it can all disappear with no recourse. I continue to struggle today to find a silver bullet solution for someone like me who just wants to hurl money somewhere and say, "use this money to guarantee that my cherished photos and videos will be here in 30 years" Second to that is getting locked out of my Gmail. I'd consider that more irritating than losing my wallet.

Zyst 8y ago
That's what I do with Google Drive? If I were to get banned from Google, I'd still have my folder as a backup which I can then upload to Dropbox or whatever alternative. If I were to lose my folder (My hard drive went bust!) my folder is one resync away. What is the problem you have with photos, and videos in that sense? Or are you talking about the Free "Google Photo" thing for lower resolution images?
- fjsolwmv 8y ago
  Google Drive doesn't back up email and calendar your private machine.
- fauigerzigerk 8y ago
  Careful with Google Docs & Sheets though. The Google Docs files you see in your local folder are only links, no content.
jopsen 8y ago
Wasn't there are story a while ago mentioning: https://one.google.com/ https://one.google.com/ It'll be interesting to see what this support can do.. Anyways, print recovery keys for your account, use 2FA with yubikey or other U2F provider.
Godel_unicode 8y ago
You're looking for LTO and a vaulting service. http://www.ironmountain.com/digital-transformation/iron-cloud-data-management http://www.ironmountain.com/digital-transformation/iron-clou...

ucaetano 8y ago

> Google is impossible to talk to Talking costs money, a lot of money, far more than computers. It seems that Google One will have paid support, so your problem is solved!

michaelt 8y ago
If you’re locked out of the account that paid for support, how do you prove your eligibility for support to get back into it?
- ucaetano 8y ago
  No idea, the product wasn't launched yet, but that seems like the most obvious use case to address.

rmc 8y ago

> As a current user of gmail this worries me. Have you looked at moving off gmail?

nixpulvis 8y ago
Not much yet tbh, but it's on the list.