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What exactly are you expecting to get "fixed"? You requested a ticket for a movie and didn't show up, potentially depriving someone else of seeing it then. I se
by psychometry 8y ago
What exactly are you expecting to get "fixed"? You requested a ticket for a movie and didn't show up, potentially depriving someone else of seeing it then. I see no reason why CS should accommodate your request.
- tehwebguy 8y agoI expect them to honor the bare minimum policy that was in place when we booked it, nothing more. Until they changed the policy with no notice there would have been no problem with simply getting another ticket to the same movie the a week later. The change retroactively apply to movies we had reserved tickets for before the change.
- raisedbyninjas 8y agoYou can cancel a reservation in the app up until you actually make the purchase. Handy for the theaters they don't support remote seat reservation. Showing up to the theater 20 minutes before the showing is getting to be quite the roll of the dice. It's often 30 seats left unreserved on the front row and dozens of empty seats in the actual theater.
- iwasakabukiman 8y agoI have tried (and failed) to use the cancellation system once. My wife and I went to see a movie, it was sold out, so we cancelled our reservation and tried for a different showing. It wouldn’t work. It said we had both used our tickets for the day. We contacted support via the app. They responded to me within two minutes and fixed the issue. We waited for them to respond to my wife’s message. We waited for over an hour. They didn’t respond to my wife for over four hours. So we didn’t see the movie.
- moretai 8y agodeprive... Jesus christ. It's a movie.
- psychometry 8y agoCorrect. deprive: deny (a person or place) the possession or use of something
- moretai 8y agoHe could have used another word that sounded less dramatic. And you all know it.