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HSBC Canada requires 2FA with a token or their mobile bank app. It also isn't possible to change account contact info, setup new Payees, transfer money to anot
by dade_ 8y ago
HSBC Canada requires 2FA with a token or their mobile bank app. It also isn't possible to change account contact info, setup new Payees, transfer money to another country, without generating a security code with a token PIN.
The contact centre agents are unable to access your account unless you can correctly answer the security questions. This does mean an agent can lock out your account though.
It is a pain, but compared with the goofy BMO 6 character passwords, or worse using CIBC at all, it was a welcome change.
Legacy systems galore:
Scotiabank gave me a debit card once in a branch because I got angry with them and also use mail extensively (though they have a much bigger problem right now), TD Canada Trust and US TD Bank are integrated with mail and fax, and RBC has 3 different domains (not AD) (East, Central and West) and they are completely isolated which can be a nightmare when moving across the country.
- rb808 8y agoHSBC is the only bank I've seen do this properly with a dedicated device. In the US at least you can log on a do a few basic things without the device. https://www.hsbc.com.hk/help/security-centre/device/ https://www.hsbc.com.hk/help/security-centre/device/
- Ntrails 8y agoOver in the UK NationWide started sending out the little pin/auth machines 10-ish years ago (from memory). They're pretty smart about requiring it for anything "unusual" but allowing standard stuff (moving money between my own accounts, paying my usual credit card bill) is fine based purely on password login.
- GordonS 8y agoCan confirm. I also got ones from RBS around the same time.
- mrybczyn 8y agoSure, HSBC gets security right. They just deal with criminals directly rather than indirectly :-) https://www.google.com/search?q=hsbc+criminal+investigation https://www.google.com/search?q=hsbc+criminal+investigation
- Scoundreller 8y agoWhen HSBC decided to close their free Canadian small business accounts, they decided to mail out the notices and $$$ closing bank draft to the registered address, and not the mailing address they sent everything else to before...