You're ignoring risk. This is one failure out of millions(?) of customers. It's like someone being seriously injured in a bicycle crash and deciding not to cycl

You're ignoring risk. This is one failure out of millions(?) of customers. It's like someone being seriously injured in a bicycle crash and deciding not to cycle to work anymore. Or having their house burgled and moving out of the neighborhood. People get hurt when rare bad things happen to them and it scares them off.