4 ms·

I’m pretty surprised by Amazon’s reaction to them. This is clearly a rip-off transaction, and Amazon has always been pretty customer friendly with me.

giarc 8y ago
I would take that claim with a grain of salt. The person already claims that she didn't agree to $1000 shipping, but I think it's safe to say that there wasn't a glitch with Amazon's payment processing, she just didn't see it.
- bsimpson 8y ago
  There's probably some threshold (either a fixed amount or in conjunction with the purchase price) where shipping is obviously a scam or mistake. For most transactions, I expect a severe warning if your freight is more than $100 would be appropriate.
  - helianer 8y ago
    I agree. Amazon also absolutely wants to encourage behaviour where you don’t even think before buying, so scammy listings like this are hurt their strategy. The fact that they later delisted the seller shows that they recognised the abuse.
- ikeboy 8y ago
  It is not safe to say that. I've been tracking this glitch for months and I estimate millions of dollars in fraudulent shipping charges have been added by sellers exploiting this glitch. I wouldn't have believed it if I hadn't test ordered and seen the charges with my own eyes. Edit: go to https://www.amazon.com/Scalpmaster-Shampoo-Brush-Purple-Count/dp/B000NJG82W/?th=1 https://www.amazon.com/Scalpmaster-Shampoo-Brush-Purple-Coun.... Place a 1-click order. Verify for yourself.
  - EpiphanyMachine 8y ago
    I can confirm this. It is an item for $0.01 with free shipping. Once you add it to your cart and go to checkout it adds $10 in shipping fees. I got a generic response from support about sellers setting their own prices. I do not know if the "concern team" will actually look into this or get back to me but my question is being sent to them. I will no longer be using 1-click ordering until I know this issue is resolved. This seems at best a very bad bug / loophole for sellers to exploit or at worst a deceptive scam to steal from people. I hope Amazon takes this seriously and fixes it.
    - Buge 8y ago
      Also doing a 1 click purchase purchases it for $0.01 + $9.80 shipping, but the $9.80 shipping never shows up on the product page, during the purchase, or on the purchase completed page. You only see the $9.81 if you navigate to your purchase history and see it there.
      - HEHENE 8y ago
        I experienced the same thing. Here is my chat transcript: --- Me: I placed a 1Click order and was charged more than the advertised price. Prashant: Hi, I’m Prashant, I’ll be glad to help you from here Prashant: May I've the last four digits of the order ID? Me: 5844 For the Scalpmaster Shampoo Brush Prashant: I see the item is being sold and shipped by a third party seller HEHENE who is charging Me: The listing said “$0.01 & FREE Shipping” but I was charged $9.81 Prashant: $9.80 as shipping and handling. Me: But the listing says “FREE Shipping” specifically Prashant: Let me quickly check this for you. Prashant: In this case, what best we can do is to refund the shipping and charges once the item is delivered. Me: Ok, because I feel like this is false advertising. I clicked the “buy with one click” button expecting to be charged exactly what was shown (“$0.01 & FREE Shipping) but I was not. Me: So you’re saying I should file a complaint once it shows up? Prashant: I certainly understand your concern. Prashant: You just need to contact us here and we will refund the shipping charges. Me: Haven’t I just contacted you? Prashant: We can refund the amount once the item is delivered.
- fnordsensei 8y ago
  If a customer doesn't intentionally accept $1000 shipping charges, a properly run business would recognize this as a problem with their service design when they do end up with $1000 shipping charges. The alternative is to have a slowly growing public understanding that dealing with them is equivalent to gambling. If they're happy with that, then OK.
deleted 8y ago
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giarc 8y ago

I would take that claim with a grain of salt. The person already claims that she didn't agree to $1000 shipping, but I think it's safe to say that there wasn't a glitch with Amazon's payment processing, she just didn't see it.

bsimpson 8y ago
There's probably some threshold (either a fixed amount or in conjunction with the purchase price) where shipping is obviously a scam or mistake. For most transactions, I expect a severe warning if your freight is more than $100 would be appropriate.
- helianer 8y ago
  I agree. Amazon also absolutely wants to encourage behaviour where you don’t even think before buying, so scammy listings like this are hurt their strategy. The fact that they later delisted the seller shows that they recognised the abuse.
ikeboy 8y ago
It is not safe to say that. I've been tracking this glitch for months and I estimate millions of dollars in fraudulent shipping charges have been added by sellers exploiting this glitch. I wouldn't have believed it if I hadn't test ordered and seen the charges with my own eyes. Edit: go to https://www.amazon.com/Scalpmaster-Shampoo-Brush-Purple-Count/dp/B000NJG82W/?th=1 https://www.amazon.com/Scalpmaster-Shampoo-Brush-Purple-Coun.... Place a 1-click order. Verify for yourself.
- EpiphanyMachine 8y ago
  I can confirm this. It is an item for $0.01 with free shipping. Once you add it to your cart and go to checkout it adds $10 in shipping fees. I got a generic response from support about sellers setting their own prices. I do not know if the "concern team" will actually look into this or get back to me but my question is being sent to them. I will no longer be using 1-click ordering until I know this issue is resolved. This seems at best a very bad bug / loophole for sellers to exploit or at worst a deceptive scam to steal from people. I hope Amazon takes this seriously and fixes it.
  - Buge 8y ago
    Also doing a 1 click purchase purchases it for $0.01 + $9.80 shipping, but the $9.80 shipping never shows up on the product page, during the purchase, or on the purchase completed page. You only see the $9.81 if you navigate to your purchase history and see it there.
    - HEHENE 8y ago
      I experienced the same thing. Here is my chat transcript: --- Me: I placed a 1Click order and was charged more than the advertised price. Prashant: Hi, I’m Prashant, I’ll be glad to help you from here Prashant: May I've the last four digits of the order ID? Me: 5844 For the Scalpmaster Shampoo Brush Prashant: I see the item is being sold and shipped by a third party seller HEHENE who is charging Me: The listing said “$0.01 & FREE Shipping” but I was charged $9.81 Prashant: $9.80 as shipping and handling. Me: But the listing says “FREE Shipping” specifically Prashant: Let me quickly check this for you. Prashant: In this case, what best we can do is to refund the shipping and charges once the item is delivered. Me: Ok, because I feel like this is false advertising. I clicked the “buy with one click” button expecting to be charged exactly what was shown (“$0.01 & FREE Shipping) but I was not. Me: So you’re saying I should file a complaint once it shows up? Prashant: I certainly understand your concern. Prashant: You just need to contact us here and we will refund the shipping charges. Me: Haven’t I just contacted you? Prashant: We can refund the amount once the item is delivered.
fnordsensei 8y ago
If a customer doesn't intentionally accept $1000 shipping charges, a properly run business would recognize this as a problem with their service design when they do end up with $1000 shipping charges. The alternative is to have a slowly growing public understanding that dealing with them is equivalent to gambling. If they're happy with that, then OK.

deleted 8y ago

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