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Indeed, there's a reason large multi-nationals use companies like MarkMonitor as their Domain Register, even if they could get the same for $30/year, the potent

Indeed, there's a reason large multi-nationals use companies like MarkMonitor as their Domain Register, even if they could get the same for $30/year, the potential loss in revenue and brand damage could be worth tens of thousands. It is a much harder balancing act for a startup, finding a domain register who is reputable and responsive but not "overly" expensive. Even if your entire business relies on it, $1K+/year just may not be in the cards even knowing the risks. I haven't used it but Google Domains claims they have telephone support and are reasonably priced. Might be worth people checking out, their Gsuite support has been pretty good.

pbhjpbhj 9y ago
On what basis is your gsuite support -- Google's rep is "amongst the world's worst support unless your spending $millions" ...
- Someone1234 9y ago
  I haven't found that with any paid Google products. Both Gsuite and Google Adword's support have always been very responsive and easy to reach.
  - paulie_a 9y ago
    Google support is completely garbage paid or free
- xapata 9y ago
  Differs by product. I got excellent support for my Pixel.
- ballenf 9y ago
  Paid gsuite has live 24/7 phone support. I've used 5-6 times over 8 years and gotten 5-star service every single time. Haven't needed to call them in the past 18 mos. or so, however, and these things can change. I have gripes about aspects of gsuite itself, in particular how they've removed a few features that I used from the $5/user/mo tier. Had to move to $10 tier to keep email content filtering (ability to use regex to prevent accidental SSN or CC inclusion). The filtering setup is much easier to use now, but the old system worked well enough.
  - joecool1029 9y ago
    >Paid gsuite has live 24/7 phone support. I've used 5-6 times over 8 years and gotten 5-star service every single time. I've been a reseller for most of the decade and I can honestly say in all the times we've called, we have never had a single issue corrected by support. We usually end up having to find workarounds for bugs. The last time was an autosuspension our panel(s - there are two versions now) would not let us un-suspend the client. This left him without email for a week, while support would only respond during the early AM hours, and would repeatedly ask us to prove identity, even though we were registered resellers with admin panel access. In all the years of working with different vendors, I honestly cannot think of a single one with a 0% success rate in their support.
    - mjcl 9y ago
      Office 365 is pretty close to that, actually. You need Premier support to get anything useful. My favorite O365 support story is where first level support dicked around so long with a missing mailbox that by the time they escalated the ticket, their backup had been overwritten. Luckily it was a user’s archive mailbox and we still had their source PSTs, so not a lot was lost.
      - joecool1029 9y ago
        > Office 365 is pretty close to that, actually. You need Premier support to get anything useful. I haven't had too much experience with their service support, but their app support seemed decent. I was having an issue with S/MIME signatures not being parsed properly on Outlook iOS. Support chat seemed competent and knew what was happening (no support for S/MIME signatures yet).
curun1r 9y ago
You don't have to go all the way to $1k+/yr to get much more piece of mind. For well under $100/yr, EasyDNS offers fantastic support. My go-to example of their customer service philosophy: A number of years ago, there was some problem in the electric grid that resulted in power outages over most of the Eastern US and Canada. In response to just their customer service being unavailable for 1 hr during the much longer outage (their production services were unaffected), they offered me a partial refund without me even knowing what had happened. I didn't take it. Usual disclaimer: Not affiliated with them in any way other than as a satisfied customer for more than a decade.
- bedatadriven 9y ago
  Ditto. Very happy with EasyDNS these last 6 years. Had some wierd renewal issue 3 years ago similar to what the OP described but had someone on the phone immediately and the problem was resolved within the hour.
tinus_hn 9y ago
For $1000 you could preregister a domain for a century though.

pbhjpbhj 9y ago

On what basis is your gsuite support -- Google's rep is "amongst the world's worst support unless your spending $millions" ...

Someone1234 9y ago
I haven't found that with any paid Google products. Both Gsuite and Google Adword's support have always been very responsive and easy to reach.
- paulie_a 9y ago
  Google support is completely garbage paid or free
xapata 9y ago
Differs by product. I got excellent support for my Pixel.
ballenf 9y ago
Paid gsuite has live 24/7 phone support. I've used 5-6 times over 8 years and gotten 5-star service every single time. Haven't needed to call them in the past 18 mos. or so, however, and these things can change. I have gripes about aspects of gsuite itself, in particular how they've removed a few features that I used from the $5/user/mo tier. Had to move to $10 tier to keep email content filtering (ability to use regex to prevent accidental SSN or CC inclusion). The filtering setup is much easier to use now, but the old system worked well enough.
- joecool1029 9y ago
  >Paid gsuite has live 24/7 phone support. I've used 5-6 times over 8 years and gotten 5-star service every single time. I've been a reseller for most of the decade and I can honestly say in all the times we've called, we have never had a single issue corrected by support. We usually end up having to find workarounds for bugs. The last time was an autosuspension our panel(s - there are two versions now) would not let us un-suspend the client. This left him without email for a week, while support would only respond during the early AM hours, and would repeatedly ask us to prove identity, even though we were registered resellers with admin panel access. In all the years of working with different vendors, I honestly cannot think of a single one with a 0% success rate in their support.
  - mjcl 9y ago
    Office 365 is pretty close to that, actually. You need Premier support to get anything useful. My favorite O365 support story is where first level support dicked around so long with a missing mailbox that by the time they escalated the ticket, their backup had been overwritten. Luckily it was a user’s archive mailbox and we still had their source PSTs, so not a lot was lost.
    - joecool1029 9y ago
      > Office 365 is pretty close to that, actually. You need Premier support to get anything useful. I haven't had too much experience with their service support, but their app support seemed decent. I was having an issue with S/MIME signatures not being parsed properly on Outlook iOS. Support chat seemed competent and knew what was happening (no support for S/MIME signatures yet).

curun1r 9y ago

You don't have to go all the way to $1k+/yr to get much more piece of mind. For well under $100/yr, EasyDNS offers fantastic support. My go-to example of their customer service philosophy: A number of years ago, there was some problem in the electric grid that resulted in power outages over most of the Eastern US and Canada. In response to just their customer service being unavailable for 1 hr during the much longer outage (their production services were unaffected), they offered me a partial refund without me even knowing what had happened. I didn't take it. Usual disclaimer: Not affiliated with them in any way other than as a satisfied customer for more than a decade.

bedatadriven 9y ago
Ditto. Very happy with EasyDNS these last 6 years. Had some wierd renewal issue 3 years ago similar to what the OP described but had someone on the phone immediately and the problem was resolved within the hour.

tinus_hn 9y ago

For $1000 you could preregister a domain for a century though.