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Using "empowerment and enablement" as an excuse for not doing the repair during warranty is not acceptable. Why would I want to repair a computer in warranty i
by theyinwhy 8y ago
Using "empowerment and enablement" as an excuse for not doing the repair during warranty is not acceptable.
Why would I want to repair a computer in warranty if I could instead spend time with my friends?
If not in warranty, I of course would appreciate manuals' and spare parts' availability.
But those are two very different kind of situations.
- Xeboc 8y agoAs I indicated: "At any point in time, we are more than happy to bring a computer in and do the repair work." No one has to do the repair work if they don't want to!
- theyinwhy 8y agoThat's good to know. What does your support look like? Do you send me a loaner? How long does it normally take you to do repairs?