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System76 tech support here. One of our primary principles is empowerment and enablement. I strive to teach, support, and educate individuals on Linux and hard
by Xeboc 8y ago
System76 tech support here. One of our primary principles is empowerment and enablement. I strive to teach, support, and educate individuals on Linux and hardware maintenance. We tend to have individuals handle minor repairs, as shipping a whole laptop is time consuming and exposes the hardware to the additional possibility of shipping damage or other loss. At any point in time, we are more than happy to bring a computer in and do the repair work. Unless otherwise requested, keeping a computer with an individual tends to be the best, as it allows the computer to continue to be used until the replacement part arrives.
- theyinwhy 8y agoUsing "empowerment and enablement" as an excuse for not doing the repair during warranty is not acceptable. Why would I want to repair a computer in warranty if I could instead spend time with my friends? If not in warranty, I of course would appreciate manuals' and spare parts' availability. But those are two very different kind of situations.
- Xeboc 8y agoAs I indicated: "At any point in time, we are more than happy to bring a computer in and do the repair work." No one has to do the repair work if they don't want to!
- theyinwhy 8y agoThat's good to know. What does your support look like? Do you send me a loaner? How long does it normally take you to do repairs?
- asdsa5325 8y agoCut the marketing slang please