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Their firmware updates are just straight up not working for me on my work laptop. To be fair, I've had zero gripes with how this machine has worked so far (got
by acobster 8y ago
Their firmware updates are just straight up not working for me on my work laptop. To be fair, I've had zero gripes with how this machine has worked so far (got it about a year ago), and it's probably still the best computer I've gotten to work on. But it keeps prompting me with the same firmware update - one that supposedly disables Intel ME, a feature I definitely want disabled. But when I run the update it just prompts me a few days later to run the same update again. So I'm not at all surprised to learn that this is a proprietary system.
- cassidyjames 8y agoHrm, that's strange and I haven't heard that being a widespread issue; thousands of customers have updated without issue. I'd open a support case so someone can get that sorted out for you.
- Xeboc 8y agoSystem76 support here. One of the important final steps to the firmware update is that 'load setup defaults' needs to be issued manually in the BIOS. The hardware has a limitation that even after we apply the new firmware, the settings have to applied by a manual step. This is written out in the firmware flashing steps, but it's still easy to miss! Please 'load setup defaults' in the exit tab of the BIOS (F2 on boot), at which time the Intel Management Engine will be fully disabled, and future firmware prompts will cease. If you are still getting the prompt, please reach out at support.system76.com and we will help further!