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Interestingly, I had the opposite experience. In my area the credit unions have fees equal to our greater than the big banks for personal accounts. However, o

Interestingly, I had the opposite experience. In my area the credit unions have fees equal to our greater than the big banks for personal accounts. However, one local credit union had the best stats for my small business account. It's worth noting I did not travel internationally or do any international business. Also, their ATM was the old green screen style as late as 2015 and did not accept deposits.

1123581321 9y ago
Interesting! I suppose if in any community enough CUs can specialize in all the necessary banking services, the case for exclusively using them is easier to make. Yes, the lagging technology is a big problem. We were still renting a T1 and two phone lines from AT&T for connecting to online banking on a server in the break room. We did manage to switch from 24 hour to relatively instant reconciliation of things like ATM withdrawals, but our tech was badly lagging state of the art retail banking. In some ways this kept service more personable, but also caused account attrition. And I don’t think we were especially worse than other CUs of our size. And yes, I fought hard for any change we could afford, and yes, the board was disinterested. One member owned a paper supply company and actually pushed back against e-statement marketing so he could supply more paper. It might as well have been a scene from The Office.