I already had a comment above about this but another thing I thought of that I don't see anyone discussing: What is the purpose of trying to fool the business

I already had a comment above about this but another thing I thought of that I don't see anyone discussing: What is the purpose of trying to fool the business owner into thinking it's a real person? It seems unethical, dishonest and disrespectful to the receiver having them believe they are talking to a real person. In the case of an AI failure at least the receiver will understand what's going on instead of becoming really confused. Sometimes I feel people in SV are oblivious to how their software can affect real human beings.