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> 1. Making automated, unsolicited robocalls is unethical. I'd say that any restaurant or salon that treats a customer booking a table or an appointment as 'un
by kristianc 8y ago
> 1. Making automated, unsolicited robocalls is unethical.
I'd say that any restaurant or salon that treats a customer booking a table or an appointment as 'unsolicited' might not stay in business for very long.
- pbhjpbhj 8y agoI can see it going the other way: Robo-booking being used by people who simple put an entry in their own diary - the robot doing the booking and interaction. The human potential client has used minimal resources and because of the ease of use and lack of interaction will not perceive a cost in the making of the booking. I anticipate they'll change, cancel, noshow at a far higher rate than in-person bookers. Bookings made might then both block other customers and potentially increase the cost to the supplier of administrating the booking [particularly with a micro-business where the supplier end is an actual person].
- kristianc 8y agoThere's not a great deal more friction involved in making a booking via OpenTable (no financial cost, no deposit etc).