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So what's the current feeling on HN towards stories like this one? They seem fairly repetitive and uninteresting: users use something with no customer service,

So what's the current feeling on HN towards stories like this one? They seem fairly repetitive and uninteresting: users use something with no customer service, automated system goes haywire and bans/blocks/disables/inconveniences their account, the only way they have to get it resolved is to make some noise about it, they then return to using the service, nothing changes. At this point I'm tempted to flag stories like this one that don't have some kind of new angle or widespread interest, but thought I'd see how others are feeling about it first.

purple-again 8y ago
I would agree with you and I usually feel the same way, however this particular instance makes sense as in fact his users never returned and hes appealing to those people to let them know. If I was following him, I doubt I would even notice the benches go missing from my feed. Now as for its interest to HN...I thought it was an interesting thing they are doing and I'm glad that I know it exists now.
gnicholas 8y ago
I find this interesting because it helps me to better understand how to get support/results from one of the many popular systems that offer very little.
extralego 8y ago
I don’t understand the reason for flagging it. I get the impression that you are flagging it for not being novel or unique. I can relate, but that is concerning in itself. The general concern here could not be anymore relevant, and discounting that merely because it lacks novelty seems at least decadent and at most snobery. Without even taking a stance on the issue being discussed, I think we can all agree that these sorts of issues that come up in our society and seem to affect all of us are in our noblest interests to take concern with. I say we let these articles live.
- thaumaturgy 8y ago
  The danger with low-effort topics like this is that they can take over a site (see e.g. https://www.lesswrong.com/posts/tscc3e5eujrsEeFN4/well-kept-gardens-die-by-pacifism https://www.lesswrong.com/posts/tscc3e5eujrsEeFN4/well-kept-...). At a guess, there've been several hundred submissions like this to HN over the years, and yet this is an approach to business that established companies and startups alike continue to follow. There's no sign that any of this noise is changing the actual business practices at all, and the problem is common enough that the /r/videos subreddit has had a "YouTube Drama" tag for certain videos for quite a while now. But, okay. It looks like the general opinion is that it would be inappropriate to flag them.
  - extralego 8y ago
    I can see where you’re coming from. Repetitive formulaic content can definitely contribute a lot of noise on sites like this. But, I think these articles are not the result of formula or even a superficial trend. I can’t imagine what the motive would be. Until further notice, these articles seem to mostly be coming from a place of genuine concern. What if the reason we keep seeing the posts is that the problem is simply that significant? Speaking from a more personal perspective, I am surprised that the problem continues like it does. It seems like the exact sort of societies are built to prevent. It can ruin livelihoods, can happen to anyone, at any time, the causes are blackboxed, and there is almost always no recourse.
nradov 8y ago
While repetitive, these stories serve as a useful reminder that Twitter management is still just as incompetent as ever, and no one should rely on their service for anything important.
- ghostly_s 8y ago
  Right these stories are "repetitive" because these companies continue to be shitty at what they do. That fact itself is something everyone reading this site should be keeping abreast of.
edent 8y ago
I posted it here for a few reasons. One of which that someone from Twitter might see it and fix it. The other is to remind all the startups which frequent this site that their actions have consequences.

purple-again 8y ago

I would agree with you and I usually feel the same way, however this particular instance makes sense as in fact his users never returned and hes appealing to those people to let them know. If I was following him, I doubt I would even notice the benches go missing from my feed. Now as for its interest to HN...I thought it was an interesting thing they are doing and I'm glad that I know it exists now.

gnicholas 8y ago

I find this interesting because it helps me to better understand how to get support/results from one of the many popular systems that offer very little.

extralego 8y ago

I don’t understand the reason for flagging it. I get the impression that you are flagging it for not being novel or unique. I can relate, but that is concerning in itself. The general concern here could not be anymore relevant, and discounting that merely because it lacks novelty seems at least decadent and at most snobery. Without even taking a stance on the issue being discussed, I think we can all agree that these sorts of issues that come up in our society and seem to affect all of us are in our noblest interests to take concern with. I say we let these articles live.

thaumaturgy 8y ago
The danger with low-effort topics like this is that they can take over a site (see e.g. https://www.lesswrong.com/posts/tscc3e5eujrsEeFN4/well-kept-gardens-die-by-pacifism https://www.lesswrong.com/posts/tscc3e5eujrsEeFN4/well-kept-...). At a guess, there've been several hundred submissions like this to HN over the years, and yet this is an approach to business that established companies and startups alike continue to follow. There's no sign that any of this noise is changing the actual business practices at all, and the problem is common enough that the /r/videos subreddit has had a "YouTube Drama" tag for certain videos for quite a while now. But, okay. It looks like the general opinion is that it would be inappropriate to flag them.
- extralego 8y ago
  I can see where you’re coming from. Repetitive formulaic content can definitely contribute a lot of noise on sites like this. But, I think these articles are not the result of formula or even a superficial trend. I can’t imagine what the motive would be. Until further notice, these articles seem to mostly be coming from a place of genuine concern. What if the reason we keep seeing the posts is that the problem is simply that significant? Speaking from a more personal perspective, I am surprised that the problem continues like it does. It seems like the exact sort of societies are built to prevent. It can ruin livelihoods, can happen to anyone, at any time, the causes are blackboxed, and there is almost always no recourse.

nradov 8y ago

While repetitive, these stories serve as a useful reminder that Twitter management is still just as incompetent as ever, and no one should rely on their service for anything important.

ghostly_s 8y ago
Right these stories are "repetitive" because these companies continue to be shitty at what they do. That fact itself is something everyone reading this site should be keeping abreast of.

edent 8y ago

I posted it here for a few reasons. One of which that someone from Twitter might see it and fix it. The other is to remind all the startups which frequent this site that their actions have consequences.