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13-inch MacBook Pro (non Touch Bar) Battery Replacement Program
- banachtarski 8y agoMy 15 inch has the same problem and the touchpad is unusable. Has anyone else experienced this? For all the benefits people tout about the macbook touchpad, this really is a damper.
- uh_what 8y agoHoly hell, that explains my situation perfectly. My trackpad becomes unresponsive after a few hours use, but works perfectly fine in the morning. The battery must be expanding and interfering with the trackpad/haptic engine...
- sillysaurus3 8y agoI experienced something similar: Many of my keyboard keys don't work. I have to use external keyboards. People say that it might be due to a swollen battery. Either way, Apple wants >$400 to replace. 2015 MBP
- newman8r 8y agohttps://www.ifixit.com/Guide/MacBook+Pro+13-Inch+Retina+Display+Early+2015+Battery+Replacement/45137 https://www.ifixit.com/Guide/MacBook+Pro+13-Inch+Retina+Disp... you should stop using it as soon as you can, it's a fire hazard
- saagarjha 8y agoIt could also be that there’s dust getting inside your keys.
- Thlom 8y agoHad the same issue on my last one. The touchpad worked fine, but I couldn't click, so had to use touch to click. Then one morning I found the mac with the lid popped up 2 cm. Turned out the battery had expanded and popped out the touchpad.
- blunte 8y agoI have this exact problem, but mine is on a late 2014 mbpr. It's a shame... it's still a fantastic machine, and until there's a new MBP worth buying, I guess I'll spend the $$ to fix it.
- model_s 8y agoDarn... I'm reading this on a 13" macbook pro with no touchbar, manufactured during that time. Guess I better find that product number.
- _ph_ 8y agoTry "About this Mac" in the Apple menu.
- tkubacki 8y agoThe only thing that keeps me with OSX instead of Linux on laptop is awesome touchpad in MacBook. Wandering if there are any ThinksPads/System76's with comparable touchpad quality ?
- Someone1234 8y agoI love Thinkpads but, no, I've never seen one with a comparable touchpad to a Macbook. The closest PC device is Microsoft's Surface Laptop, but the Macbook still takes the crown, it is just a much tighter contest.
- BOOSTERHIDROGEN 8y agoI’m curious even after a decade no vendor can produce a comparable touchpad is there any technology that only apple have the patent
- wtallis 8y agoA lot of Apple's multitouch technology originated from their acquisition of FingerWorks. That company was founded in 1998 and bought in 2005. Apple started shipping multitouch smartphones in 2007 and multitouch trackpads in 2008. Some of the early patents should be close to expiration, but it may still be years before anyone else can duplicate the '08 MacBook Pro touchpad, and Apple has made two major revisions to their touchpads since then.
- solarkraft 8y agoWhat kinds of things are they doing that seem to be so important? The sensor side seems to be pretty well solved by Synaptics and co. (doesn't Apple use Alps trackpads?).
- jpalomaki 8y agoRANT: The others just don't care? Lenovo, HP and Dell are catering the corporate market and build most of their models with the corporate bean counter in mind. You don't see stunning displays or fabulous track pads because those are hard to measure in numbers. If two laptops have the same measurable features, then the one with cheaper price tag is likely to win.
- guessmyname 8y agoI entered my computer's serial number, but it's unclear if it is affected or not: > The serial number you entered is not eligible under this program because either: > • It's not in the affected serial number range. > • Our records show that your battery has already been replaced. > • Our records show it's no longer eligible for a free replacement under this program. > If you have questions, please contact Apple. If even they don't know which one of these three options apply to the serial number that I have, what hope is there to guarantee that my computer will not explode in front of my face while I am working? I bought mine during the time frame mentioned in this page, custom built (upgraded RAM and disk capacity), and never had taken it to an Apple store for repair (which means, option #2 doesn't applies). I wish there was a better way to double check if option #1 or option #3 apply to my device, other than scheduling an appointment with their "Genius Bar" which usually takes several days.
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- mrgordon 8y agoSame. Thinking the custom built ones may not be affected.
- ajeet_dhaliwal 8y agoMine was also custom built and I get the same message (not eligible) - hopefully that is a good thing.
- malloryerik 8y agoThe same here.
- fanpuns 8y agoJust another anecdata point, I have the same upgrades for one bought in the timeframe and got the same message.
- slimbods 8y agoI get a hit on serial number but no symptoms. So I think I should replace but: "Your 13-inch MacBook Pro will be examined prior to any service to verify that it is eligible for this program and in working order. Service may take 3-5 days." So I might go through that and still not get a new battery? Feh!
- lis 8y agoIt will be examined before service by a genius. They do some additional tests in the store. When they take it in, pretty sure that you get a new battery. I had several devices changed already in similar programs and it always worked like that. You can also ask to have it serviced immediately, I had some luck with that and had only to wait for 30 mins.
- solarkraft 8y ago> It will be examined before service by a genius That sounds so wonderfully sarcastic.
- rasz 8y agoYes. Apple is one of companies violating Magnuson–Moss Warranty act, and they dont give a F. Why should they? FCC send them a strongly worded letter recently :) no penalties no problem. https://www.washingtonpost.com/news/the-switch/wp/2018/04/11/those-stickers-warning-that-repairs-will-void-your-warranty-are-nonsense-ftc-says/ https://www.washingtonpost.com/news/the-switch/wp/2018/04/11... Yes, they require working computer to be eligible for their "programs" (euphemism for recall). Imagine some peoples surprise when they couldnt get <=2011 laptops(bad GPU) serviced because hey already couldnt boot = Apple diagnostic thingamajig not reading codes = not eligible.
- jon_richards 8y agoI had my dell's battery bursting through the touchpad like something out of Alien and they told me since it was out of warranty I was shit out of luck. At least I could get a replacement off amazon and fix it myself. Doesn't stop the laptop crashing every time it flexes slightly though.
- mullikine 8y agoThe keyboards on this new range of Apple laptops are a single unit with the logic board, very costly (to replace). They're extremely fragile and essentially booby trapped so that if you try to replace keys yourself, you may end up breaking the keyboard and thus the logic board as particular keys such as the spacebar are replaced differently. From a usability standpoint, the keys are so shallow that the tips of your fingers hurt after extended usage as if you've been pressing them into cement.
- otp124 8y agoMy wife has been complaining about the keyboard on her new Macbook Pro, within months of getting it. It seems the keys are sticking, but we're not sure if its a defect or if crumbs got underneath. It has never happened on our previous-model MacBooks Pros/Airs. Either way, this design is unfortunate for the consumer.
- mullikine 8y agoIt's a defect or multiple defects. I have 2016 MB and a mid-2017 touch bar MBP. So many keys have became unresponsive that I backspace most of the letters I type; A torture that you can't let your frustration out on by typing heavily, lest your fingers bear the brunt (Newton's third law + shallow keys). My shiny new MBP began having these issues after about 2 months. 2nd gripe: I made the most unfortunate mistake of attempting to install Windows 10 through bootcamp. short story: windows f-d up during reboot, leaving me with a non-booting mac parition that I don't want to erase. I thought I could repair it with Ubuntu, but... Most aggrivatingly, there are no linux drivers for the keyboard on the MBP (due to the touch bar being a single unit with the keyboard) and you need more than one USB-C to USB converter if you want to both plug in a linux boot disk and a keyboard that actually works. Far worse is the fact that there is no linux driver for the entire logic board (as it's a single unit with the keyboard and touch bar). No logic board means no access to the hard drive at all. So I can't fix the partition with a linux boot disk even if I do have multiple USB converters. Now both laptops are either used as bookends or to hold my coffee. So yeah, thanks Apple.
- akvadrako 8y ago
- KayL 8y agoLate Nov, I brought my MacBook to the genius bar to repair, that was a display problem but they replaced a new top/bottom case and battery for me. It seems like it's related now.
- whichdan 8y agoSo, since the SSD is soldered to the mobo, I'd need to encrypt my entire drive, travel to an Apple store, be without a laptop for 3-5 days, and then travel back to the store again? Bleh.
- ericpauley 8y agomacOS encrypts by default, but otherwise yes.
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