No. The correct answer is to close your account and move to a bank that actually has an interest in providing customer service. (Credit unions are great.) I h

No. The correct answer is to close your account and move to a bank that actually has an interest in providing customer service. (Credit unions are great.) I have zero interest in some company's CRM, how they apportion money to employees, or anything else of that sort. If a company cannot get meaningful feedback about customers' reaction to their service, well, that sounds like they have a serious business problem to solve, and expecting me to fix it for free is, frankly, insulting and doomed to failure[1]. My rule in life with this sort of thing is simple. Don't do business with assholes. [1] Get back to me when WF's CEO's bonus depends on customers going out of their way to provide feedback.