I feel like this is an article that could only be written by someone who has never owned a car. One, because it's clearly about Uber. But two because rating inf

I feel like this is an article that could only be written by someone who has never owned a car. One, because it's clearly about Uber. But two because rating inflation has been going on at car dealerships for over a decade. For those who don't know, when you get your car serviced you're asked to fill out a satisfaction survey. And they all, ALL, have this disclaimer at the top: if you can't give us a 9 or 10, talk to us first. Because they're pretty heavily penalized if they don't get an average rating of 9/10 or better. It's this bizarre game - they could just say "we want to make you happy so talk to us if you have a problem" but corporate HQ doesn't trust local dealers to do this so they survey them. And of course local dealer game the surveys.