3 ms·

I left a tablet in a seat-back pocket earlier this year. I phoned the airline, they had found it, I was able to positively ID it (work asset-tag/barcode + a fe

I left a tablet in a seat-back pocket earlier this year. I phoned the airline, they had found it, I was able to positively ID it (work asset-tag/barcode + a few notable dents/scrapes etc) and was generally relieved. Due to logistics they had to forward it on to London Heathrow for me since I was not passing through Helsinki airport where they had it. ~40 euros to get my work tablet back - bit steep but ok, sure, I'll pick it up when I get back to Heathrow. But then they lost it somewhere between Helsinki Airport and London Heathrow! Trying to get through to anyone has been an absolute nightmare - no one knows anything, airlines have no idea where the lost property goes, the lost property offices (there are several different & unrelated lost property offices at Heathrow!) have no idea what is coming from where or from who or from what airlines. Its chaos and everyone just shrugs their shoulders - the Helsinki people just said "we sent it to Heathrow - its there somewhere" (I guess they've never been to one of the largest airports in the world with 5 terminals). One of the lost property offices in heathrow wont even let you contact them - how the hell is a lost property office that you cant contact supposed to work?! Its really infuriating. It sickens me to think of my work tablet that was lost, then found, then paid to be sent back home, then lost again, then ending up for sale somewhere like this just because of pure disorganisation, incompetence, and slopey-shouldered "not my problem pal" attitudes. I really dont believe any comments from airlines et al saying they try "really hard" to re-unite lost items based on my experience. I wonder how much of that stuff in that store should have reached its owner but was lost again due to screw-ups or people just not giving a crap. Sigh. </still-have-a-chip-on-my-shoulder-about-this>

wink 9y ago
I once left a Kindle in the the seat pocket and noticed promptly after deboarding, just late enough to not be able to go back. Went to the retrieval company (it was not the lost&found office, at MUC there's a small office by one company that seems to exclusively handle this sort of stuff) and they phoned someone. The result was that the cleaning crew had just been in there and nothing was reported found. :/
- Symbiote 9y ago
  With the time the cleaning crew had to clean a plane, I wouldn't be surprised if they really didn't find it, and the passenger in the next flight took it. (A child was sick on me once, and I helped her dad clean up a bit. We joked to the cabin crew that they'd need to get some extra cleaning, and they essentially said that wasn't going to happen until the end of the day, and even that wouldn't be thorough.)

wink 9y ago

I once left a Kindle in the the seat pocket and noticed promptly after deboarding, just late enough to not be able to go back. Went to the retrieval company (it was not the lost&found office, at MUC there's a small office by one company that seems to exclusively handle this sort of stuff) and they phoned someone. The result was that the cleaning crew had just been in there and nothing was reported found. :/

Symbiote 9y ago
With the time the cleaning crew had to clean a plane, I wouldn't be surprised if they really didn't find it, and the passenger in the next flight took it. (A child was sick on me once, and I helped her dad clean up a bit. We joked to the cabin crew that they'd need to get some extra cleaning, and they essentially said that wasn't going to happen until the end of the day, and even that wouldn't be thorough.)