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https://purple.com/refund-policy https://purple.com/refund-policy "Purple will cover the shipping or pickup charges for returns and exchanges, except when ther

by lsc 9y ago

https://purple.com/refund-policy https://purple.com/refund-policy "Purple will cover the shipping or pickup charges for returns and exchanges, except when there are extenuating circumstances. You will be informed beforehand if extra charges will apply." which is consistent with what I was saying, which is that you don't have to pay return shipping. But I think you are right that shipping costs dominate; from what I hear, the reputable brands will give you a refund and send someone local to haul off the mattress for free.

Johnny555 9y ago
That's only during their initial 100 day refund period ("comfort trial", etc) -- if a year later you find that the mattress has developed a human sized permanent depression, then you pay for return shipping yourself as well as the costs of shipping a replacement (or repaired) mattress back to you. From their warranty page: Any to-or-from transportation handling and costs and inspection costs associated with repairs or replacements are the responsibility of purchaser So basically, don't count on that 10 year warranty for any of these mattresses unless you can truck it to the factory yourself.
- pbhjpbhj 9y ago
  > if a year later you find that the mattress has developed a human sized permanent depression // Minimum warranty period in EU is 2 years. Under the UK Sale of Goods Act products have to be free from defect, there's no official time limit, it's based on expectations in part. A mattress should last much longer, so that would be a defect in manufacturing and the _seller_ has to make good (repair or replace at their cost).
  - inanutshellus 9y ago
    Wouldn't you still be pissed to find your mattress was only comfortable for 2 years? Or even 5? Anyone here had one of these rolled-up mattresses for 10+ years? The long term durability of these roll-up mattresses is a concern for me. That and mattresses are notoriously horrible to recycle anything from, so caring about mattress longevity is both selfish and selfless.
    - Johnny555 9y ago
      After 18 months with our Leesa, my side seemed to be getting softer than my wife's side. It was giving me back aches in the morning. She prefers a softer mattress so we rotated it about a year ago and it's been fine for both of us since then. I've slept on her side a few times and it's been fine, so maybe having a lighter person on it has let it firm up a bit.

by lsc 9y ago

Johnny555 9y ago

That's only during their initial 100 day refund period ("comfort trial", etc) -- if a year later you find that the mattress has developed a human sized permanent depression, then you pay for return shipping yourself as well as the costs of shipping a replacement (or repaired) mattress back to you. From their warranty page: Any to-or-from transportation handling and costs and inspection costs associated with repairs or replacements are the responsibility of purchaser So basically, don't count on that 10 year warranty for any of these mattresses unless you can truck it to the factory yourself.

pbhjpbhj 9y ago
> if a year later you find that the mattress has developed a human sized permanent depression // Minimum warranty period in EU is 2 years. Under the UK Sale of Goods Act products have to be free from defect, there's no official time limit, it's based on expectations in part. A mattress should last much longer, so that would be a defect in manufacturing and the _seller_ has to make good (repair or replace at their cost).
- inanutshellus 9y ago
  Wouldn't you still be pissed to find your mattress was only comfortable for 2 years? Or even 5? Anyone here had one of these rolled-up mattresses for 10+ years? The long term durability of these roll-up mattresses is a concern for me. That and mattresses are notoriously horrible to recycle anything from, so caring about mattress longevity is both selfish and selfless.
  - Johnny555 9y ago
    After 18 months with our Leesa, my side seemed to be getting softer than my wife's side. It was giving me back aches in the morning. She prefers a softer mattress so we rotated it about a year ago and it's been fine for both of us since then. I've slept on her side a few times and it's been fine, so maybe having a lighter person on it has let it firm up a bit.