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Somewhat ironic that the article comments about MemoryFoamTalk not disclosing comissions from Nectar and then provides an (undisclosed) affiliate link. I have

by joshvm 9y ago

Somewhat ironic that the article comments about MemoryFoamTalk not disclosing comissions from Nectar and then provides an (undisclosed) affiliate link. I have a Leesa as it was the only mattress (at the time) which fit my bed properly. The fact that all these companies can offer 100-365 day trials does hint at how stupidly large the margins are.

DennisP 9y ago
How do you like your Leesa?
- deleted 9y ago
  [deleted]
- sayhello 9y ago
  I have a Leesa and liked it so much that I bought 2 more for the rest of my beds. It feels great for me, I like a firmer mattress, but it’s not too firm. Here are the highlights: 1. Half the price of the equivalent at Sleep Country 2. Didn’t have to deal with mattress sales people. Margins are so high there is usually a negotiation. Given the varying types of materials, I don’t really know how to price and why I should bother knowing the ins and outs of mattresses. I don’t like the upsells. Makes it feel like going to a car dealership. 3. Shipped and got delivered fairly fast. Cons: 1. Buying it sight unseen can be unnerving, especially for a $1,000 purchase. I guess that’s why they have the generous return policy. 2. Differentiation. I don’t know how Casper is different from Leesa. I went on a review site and trusted it, I guess, but even then, they seemed to be made the same way more or less.
  - jmspring 9y ago
    I’ve had two Leesas. One with my ex and now at my new place (a year old). Both were extremely comfortable and fit my sleep needs. The first was a risk, the second was an obvious choice.
    - lsc 9y ago
      I think this might be one of the big 'brand advantages' of the mattress in a box companies; because most people feel uneasy about the return process, and because of that, if they like the mattress, they are more likely to buy more of the same than to roll the dice again.
- fein 9y ago
  Not a Leesa but I have 3 Brooklyn Bedding mattresses. I don't have a critique from any sort of experience aside from that I sleep well and its comfortable. I have the soft king size for the bedroom, and 2x full size mediums for the guest beds. My wife stole the free giant shredded foam pillow. I probably couldn't take it from her if I tried.
  - eropple 9y ago
    I will ride and/or die with Xtreme Comforts' shredded foam pillows. They're like fifty bucks, a little more for a bigger one. My girlfriend hates them--which is fine, because it means I get two. The bed's going to look funny when we move in together: two enormous pillows on my side, two puny flat ones on hers. https://www.amazon.com/gp/product/B00V909F1K https://www.amazon.com/gp/product/B00V909F1K
    - fein 9y ago
      Heh I have the "as seen on TV" bamboo pillow as well that I bought on some insane sale somewhere. i think it was $12 ish for the pillow. I like it quite a bit. When I was getting shipped around on a plane every week for work, the hotel super soft pillows really didn't stack up. You get used to having something that fully molds to your head.
- joshvm 9y ago
  Pretty good, I've not had any real problems with it. I tried a Casper before and liked that too. I don't have a problem with the softness, it's actually harder than I expected. Is it better than all the other companies? It's still very difficult to tell without trying them side by side. When I bought it there weren't that many offerings in the UK - I think it was only Leesa, Casper and Simba. One concern is that there's no way of easily removing the cover, and all it'll take is one glass of wine to ruin it. So while it looks great in the photos, really you'll want to put some kind of protector on it. I also tried one of Casper's pillows, which was great until it started bunching like crazy and is now useless. Don't waste your money on the expensive upsell 'accessories'.
shimon 9y ago
We had a Leesa but returned it because it was too soft. Got a Helix mattress instead (lots of options for firmness etc.), which has been pretty good for about 2 years. The "return" for the Leesa was a disposal truck from 1-800-Got-Junk. It already had another Leesa mattress on it from that morning. Used mattresses can't really be resold; I hope they're at least somewhat recyclable.
- donarb 9y ago
  Tuft and Needle’s returned mattresses are directly donated to local homeless and women's shelters.
  - otterley 9y ago
    Depends on the state. Reusing mattresses is not permitted in California, unless the mattress has undergone a sanitization process that often costs as much as the mattress is worth.
    - jimmy1 9y ago
      Every couple of days on HN, I learn of something else you can't do in California. That, plus absurd rent, makes me really glad I don't live there.
      - sjg007 9y ago
        bed bugs man, bed bugs.
      - otterley 9y ago
        Yeah, California is a terrible place to live, what with its concerns about peoples' "health" and "safety".
        jimmy1 9y ago
        Oh yeah, so concerned, especially with all that urban sprawl and complete lack of care or concern to reduce traffic or increase public transit so it takes less cars off the road, reduce pollution and increase air quality and reduce traffic deaths. Or how about affordable housing? Housing is so expensive, that most migrant workers (the backbone of California's economy) have to eat Fast Food every day because it's cheaper. Concerned about their health and safety? Didn't think so. Concerned with paying lip service to health and safety (and maybe create an extra regulator job or two)? Sure. But at some point, labeling everything as cancer causing takes away any meaning what so ever. I think California labels something every week as cancer causing. It's just become noise at this point. Here's the latest now for ya: Coffee https://www.usatoday.com/story/money/2018/03/29/coffee-cancer-warning-label-california/472146002/ https://www.usatoday.com/story/money/2018/03/29/coffee-cance...
gehwartzen 9y ago
I think the reason the 100+ day trials are successful for the companies is that it's a huge pain to box up and ship back a mattress. Also most people don't have room to hold onto the old mattress for several months while they try out the new one on trial. I imagine a lot of people therefore keep 'good enough' mattresses vs sending them back.
- lsc 9y ago
  >I think the reason the 100+ day trials are successful for the companies is that it's a huge pain to box up and ship back a mattress. I don't think they ask you to ship it back; I think they contract with some local charity to come pick up the mattress, or just toss it and write off the loss.
  - Johnny555 9y ago
    The big shipping problem is in the warranty (i.e. if you find a defect after the 100 day (or whatever) trial period) - you generally have to pay return shipping to make a warranty claim, and it costs somewhere between $400 - $800 to ship a queen mattress across the country. [1] Even shipping to the next state can cost $100 - $200. And assuming they agree that it deserves a replacement, you have to pay shipping costs for them to ship the replacement. So.... you can either pay $500 to ship an $800 mattress back to the factory and hope that they agree that it's defective enough to deserve a warranty replacement.... or you can just buy a new mattress. Makes the 10 year warranty pretty meaningless if you pay more in shipping costs to make a claim than the mattress is worth. [1] https://www.uship.com https://www.uship.com
    - lsc 9y ago
      https://purple.com/refund-policy https://purple.com/refund-policy "Purple will cover the shipping or pickup charges for returns and exchanges, except when there are extenuating circumstances. You will be informed beforehand if extra charges will apply." which is consistent with what I was saying, which is that you don't have to pay return shipping. But I think you are right that shipping costs dominate; from what I hear, the reputable brands will give you a refund and send someone local to haul off the mattress for free.
verylittlemeat 9y ago
I bought the wrong size $250 Zinus mattress from amazon and tried to return it. They refunded my money and told me to just keep the mattress.
- morgante 9y ago
  I had the same experience with a $700 Tuft and Needle purchased through Amazon, though I actually found it to be a bit of a hassle. Ultimately I was able to sell it for ~$100, but it took me a month—I'd have preferred if they just arranged someone to take it immediately.
- antisthenes 9y ago
  Serious question - how were you planning to ship it back? If it's a foam mattress, it doesn't exactly go back in the original box, because it's vacuum packed and expands after opening.
  - verylittlemeat 9y ago
    I assumed the people who picked it up would have a plastic slip or something. Other people in this thread said they took the mattress and donated it or recycled it.
  - lifeformed 9y ago
    I think you can use a home vacuum to re-pack it, if you keep the bag intact.

by joshvm 9y ago

DennisP 9y ago

How do you like your Leesa?

deleted 9y ago
[deleted]
sayhello 9y ago
I have a Leesa and liked it so much that I bought 2 more for the rest of my beds. It feels great for me, I like a firmer mattress, but it’s not too firm. Here are the highlights: 1. Half the price of the equivalent at Sleep Country 2. Didn’t have to deal with mattress sales people. Margins are so high there is usually a negotiation. Given the varying types of materials, I don’t really know how to price and why I should bother knowing the ins and outs of mattresses. I don’t like the upsells. Makes it feel like going to a car dealership. 3. Shipped and got delivered fairly fast. Cons: 1. Buying it sight unseen can be unnerving, especially for a $1,000 purchase. I guess that’s why they have the generous return policy. 2. Differentiation. I don’t know how Casper is different from Leesa. I went on a review site and trusted it, I guess, but even then, they seemed to be made the same way more or less.
- jmspring 9y ago
  I’ve had two Leesas. One with my ex and now at my new place (a year old). Both were extremely comfortable and fit my sleep needs. The first was a risk, the second was an obvious choice.
  - lsc 9y ago
    I think this might be one of the big 'brand advantages' of the mattress in a box companies; because most people feel uneasy about the return process, and because of that, if they like the mattress, they are more likely to buy more of the same than to roll the dice again.
fein 9y ago
Not a Leesa but I have 3 Brooklyn Bedding mattresses. I don't have a critique from any sort of experience aside from that I sleep well and its comfortable. I have the soft king size for the bedroom, and 2x full size mediums for the guest beds. My wife stole the free giant shredded foam pillow. I probably couldn't take it from her if I tried.
- eropple 9y ago
  I will ride and/or die with Xtreme Comforts' shredded foam pillows. They're like fifty bucks, a little more for a bigger one. My girlfriend hates them--which is fine, because it means I get two. The bed's going to look funny when we move in together: two enormous pillows on my side, two puny flat ones on hers. https://www.amazon.com/gp/product/B00V909F1K https://www.amazon.com/gp/product/B00V909F1K
  - fein 9y ago
    Heh I have the "as seen on TV" bamboo pillow as well that I bought on some insane sale somewhere. i think it was $12 ish for the pillow. I like it quite a bit. When I was getting shipped around on a plane every week for work, the hotel super soft pillows really didn't stack up. You get used to having something that fully molds to your head.
joshvm 9y ago
Pretty good, I've not had any real problems with it. I tried a Casper before and liked that too. I don't have a problem with the softness, it's actually harder than I expected. Is it better than all the other companies? It's still very difficult to tell without trying them side by side. When I bought it there weren't that many offerings in the UK - I think it was only Leesa, Casper and Simba. One concern is that there's no way of easily removing the cover, and all it'll take is one glass of wine to ruin it. So while it looks great in the photos, really you'll want to put some kind of protector on it. I also tried one of Casper's pillows, which was great until it started bunching like crazy and is now useless. Don't waste your money on the expensive upsell 'accessories'.

shimon 9y ago

We had a Leesa but returned it because it was too soft. Got a Helix mattress instead (lots of options for firmness etc.), which has been pretty good for about 2 years. The "return" for the Leesa was a disposal truck from 1-800-Got-Junk. It already had another Leesa mattress on it from that morning. Used mattresses can't really be resold; I hope they're at least somewhat recyclable.

donarb 9y ago
Tuft and Needle’s returned mattresses are directly donated to local homeless and women's shelters.
- otterley 9y ago
  Depends on the state. Reusing mattresses is not permitted in California, unless the mattress has undergone a sanitization process that often costs as much as the mattress is worth.
  - jimmy1 9y ago
    Every couple of days on HN, I learn of something else you can't do in California. That, plus absurd rent, makes me really glad I don't live there.
    - sjg007 9y ago
      bed bugs man, bed bugs.
    - otterley 9y ago
      Yeah, California is a terrible place to live, what with its concerns about peoples' "health" and "safety".
      - jimmy1 9y ago
        Oh yeah, so concerned, especially with all that urban sprawl and complete lack of care or concern to reduce traffic or increase public transit so it takes less cars off the road, reduce pollution and increase air quality and reduce traffic deaths. Or how about affordable housing? Housing is so expensive, that most migrant workers (the backbone of California's economy) have to eat Fast Food every day because it's cheaper. Concerned about their health and safety? Didn't think so. Concerned with paying lip service to health and safety (and maybe create an extra regulator job or two)? Sure. But at some point, labeling everything as cancer causing takes away any meaning what so ever. I think California labels something every week as cancer causing. It's just become noise at this point. Here's the latest now for ya: Coffee https://www.usatoday.com/story/money/2018/03/29/coffee-cancer-warning-label-california/472146002/ https://www.usatoday.com/story/money/2018/03/29/coffee-cance...

gehwartzen 9y ago

I think the reason the 100+ day trials are successful for the companies is that it's a huge pain to box up and ship back a mattress. Also most people don't have room to hold onto the old mattress for several months while they try out the new one on trial. I imagine a lot of people therefore keep 'good enough' mattresses vs sending them back.

lsc 9y ago
>I think the reason the 100+ day trials are successful for the companies is that it's a huge pain to box up and ship back a mattress. I don't think they ask you to ship it back; I think they contract with some local charity to come pick up the mattress, or just toss it and write off the loss.
- Johnny555 9y ago
  The big shipping problem is in the warranty (i.e. if you find a defect after the 100 day (or whatever) trial period) - you generally have to pay return shipping to make a warranty claim, and it costs somewhere between $400 - $800 to ship a queen mattress across the country. [1] Even shipping to the next state can cost $100 - $200. And assuming they agree that it deserves a replacement, you have to pay shipping costs for them to ship the replacement. So.... you can either pay $500 to ship an $800 mattress back to the factory and hope that they agree that it's defective enough to deserve a warranty replacement.... or you can just buy a new mattress. Makes the 10 year warranty pretty meaningless if you pay more in shipping costs to make a claim than the mattress is worth. [1] https://www.uship.com https://www.uship.com
  - lsc 9y ago
    https://purple.com/refund-policy https://purple.com/refund-policy "Purple will cover the shipping or pickup charges for returns and exchanges, except when there are extenuating circumstances. You will be informed beforehand if extra charges will apply." which is consistent with what I was saying, which is that you don't have to pay return shipping. But I think you are right that shipping costs dominate; from what I hear, the reputable brands will give you a refund and send someone local to haul off the mattress for free.

verylittlemeat 9y ago

I bought the wrong size $250 Zinus mattress from amazon and tried to return it. They refunded my money and told me to just keep the mattress.

morgante 9y ago
I had the same experience with a $700 Tuft and Needle purchased through Amazon, though I actually found it to be a bit of a hassle. Ultimately I was able to sell it for ~$100, but it took me a month—I'd have preferred if they just arranged someone to take it immediately.
antisthenes 9y ago
Serious question - how were you planning to ship it back? If it's a foam mattress, it doesn't exactly go back in the original box, because it's vacuum packed and expands after opening.
- verylittlemeat 9y ago
  I assumed the people who picked it up would have a plastic slip or something. Other people in this thread said they took the mattress and donated it or recycled it.
- lifeformed 9y ago
  I think you can use a home vacuum to re-pack it, if you keep the bag intact.