4 ms·

The surprising omission from this post is that it doesn't conclude with them migrating away from 101domains. Comically bad support and not paying registry fees.

The surprising omission from this post is that it doesn't conclude with them migrating away from 101domains. Comically bad support and not paying registry fees. I'd have pulled domains the moment it was live again.

walrus01 9y ago
If you think customer service is bad for an issue like they had - just wait until you try to transfer a domain away from a shitty registrar. It risks breaking things immediately again. I'm sure they're looking at it but right now they're effectively held hostage.
- grinsekatze 9y ago
  Is it really so difficult/risky? If you set all dns records up in advance at the new registrar before transferring and also set the desired nameservers for the domain in advance shouldn’t that work? or am I missing something? In any case. I was very surprised that they were using such a registrar in the first place..
  - rconti 9y ago
    Yes, it should. But this outage also should not have happened, but it did. Front-line folks tend to be understandably gunshy about making changes to critical infra.
  - zAy0LfpBZLC8mAC 9y ago
    Really, you should not be using your registrar's nameservers, precisely because that only makes switching registrars more complicated. Run your own or use a separate DNS hosting provider.
    - wink 9y ago
      ...and have the nice experience that your registrar removes your DNS records from their nameserver the same second you click "submit" to change them to somewhere else. Been there, done that. (It's the main reason I won't use 1&1 [yes, the German company, NOT the 101 the OP mentioned] anymore)
warent 9y ago
I've been using 101domains for .ai TLD for about a year now and never had problems. Super responsive customer support too. Sure their admin panel is pretty bad UX but overall it's been a positive experience. What was your bad experience with 101domains?
- detaro 9y ago
  Parent isn't saying that they had a bad experience, they are saying that purism should switch after their bad experience, which the blog post is about.
  - warent 9y ago
    Oops, totally misunderstood that
- zawerf 9y ago
  Just a heads up, namecheap also support .ai domains now
ShakataGaNai 9y ago
Yea. That'd be my take away. You get what you pay for with most services. Pay for the cheapest registrar? Well... you shouldn't be surprised when you get bit in the ass. As a startup, I understand. But after you've got a round of funding or two. Move your domain to a company with a decent reputation and support.
anfilt 9y ago
Yea, I would have left as soon something that bad happens.

walrus01 9y ago

If you think customer service is bad for an issue like they had - just wait until you try to transfer a domain away from a shitty registrar. It risks breaking things immediately again. I'm sure they're looking at it but right now they're effectively held hostage.

grinsekatze 9y ago
Is it really so difficult/risky? If you set all dns records up in advance at the new registrar before transferring and also set the desired nameservers for the domain in advance shouldn’t that work? or am I missing something? In any case. I was very surprised that they were using such a registrar in the first place..
- rconti 9y ago
  Yes, it should. But this outage also should not have happened, but it did. Front-line folks tend to be understandably gunshy about making changes to critical infra.
- zAy0LfpBZLC8mAC 9y ago
  Really, you should not be using your registrar's nameservers, precisely because that only makes switching registrars more complicated. Run your own or use a separate DNS hosting provider.
  - wink 9y ago
    ...and have the nice experience that your registrar removes your DNS records from their nameserver the same second you click "submit" to change them to somewhere else. Been there, done that. (It's the main reason I won't use 1&1 [yes, the German company, NOT the 101 the OP mentioned] anymore)

warent 9y ago

I've been using 101domains for .ai TLD for about a year now and never had problems. Super responsive customer support too. Sure their admin panel is pretty bad UX but overall it's been a positive experience. What was your bad experience with 101domains?

detaro 9y ago
Parent isn't saying that they had a bad experience, they are saying that purism should switch after their bad experience, which the blog post is about.
- warent 9y ago
  Oops, totally misunderstood that
zawerf 9y ago
Just a heads up, namecheap also support .ai domains now

ShakataGaNai 9y ago

Yea. That'd be my take away. You get what you pay for with most services. Pay for the cheapest registrar? Well... you shouldn't be surprised when you get bit in the ass. As a startup, I understand. But after you've got a round of funding or two. Move your domain to a company with a decent reputation and support.

anfilt 9y ago

Yea, I would have left as soon something that bad happens.