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After fighting with chat/phone support for months, I finally emailed jeff@amazon with a lengthy message recounting my recent shipping experiences with USPS. The

After fighting with chat/phone support for months, I finally emailed jeff@amazon with a lengthy message recounting my recent shipping experiences with USPS. They removed USPS as an option from my account. Everything now comes from UPS/FedEx. It may be worth noting that I spend roughly one order of magnitude more than their average prime customer annually (work equipment).

ryanlol 9y ago
You can do this almost immediately via live chat by just asking the CS rep to make a ticket requesting that $carrier be deprioritized for future deliveries to your address. Emailing jeff@ tends to get you directly to the best and brightest of Amazons support team, so it's a good option too (albeit a bit slower).
- leconteur 9y ago
  What is that Jeff address thing?
  - adventured 9y ago
    Jeff Bezos's personal email address.
    - leesalminen 9y ago
      It used to be, anyway. These days it’s a shortcut to the top tier support team. I believe I spoke with Austin on the “Executive Support Team”.
      - fnbr 9y ago
        He claims in interviews [1] that he reads everything that goes through there (but obviously doesn't reply). [1]: https://www.recode.net/2016/6/1/11826718/jeff-bezos-amazon-full-video-code https://www.recode.net/2016/6/1/11826718/jeff-bezos-amazon-f...
- Slansitartop 9y ago
  > You can do this almost immediately via live chat by just asking the CS rep to make a ticket requesting that $carrier be deprioritized for future deliveries to your address. Doesn't work for Amazon Logistics. I tried a couple times a few months ago, and my ticket kept getting denied. Deprioitizing AMZL_US appears to be an entirely different business process than other carriers, as the rep I spoke to didn't know how to do it at first. They might not deny your request if you claim your home is a prison, but didn't try that route.
  - ghostbrainalpha 9y ago
    >> They might not deny your request if you claim your home is a prison, but didn't try that route. Pure genius. I think I could believable get away with saying my house is a 1/2 way house for people getting out of prison. And there are stresses on the delivery driver that should only fall on a full time professional.
    - Slansitartop 9y ago
      > And there are stresses on the delivery driver that should only fall on a full time professional. IIRC, the three deprioritization justifications the rep had were: 1. Prison, 2. Military Base, 3. Three failed deliveries over the last 6 months. I assume it's just a prison policy thing. I know no one besides USPS can deliver to AFO/FPO address (which are military I think), so maybe the same's true for prisons.
      - extrapickles 9y ago
        Places other than USPS can deliver to places on military bases provided you have a “physical” address vs a AFO/FPO. However, the delivery company and driver needs to be registered to deliver on that particular base. AFO/FPO addresses are USPS only as they are more of a CNAME/pointer for the persons physical address and can involve going to combat zones or ships at sea.
        Slansitartop 9y ago
- jsoc815 9y ago
  At times, emailing Jeff is the only option. Recently did so after a chat rep 'gave me incorrect info' that didn't work and then literally told me to "ask a friend."
tdewitt 9y ago
I love you right now. I had no idea that was a thing. I've repeatedly asked that USPS not be used because I like my packages to make it on time and to the right place. USPS has only been more reliable than the Amazon service which misses about 50% of the time and tramples all over my lawn about 30% of the time. I offered video proof but they apparently don't need it. I wish I could go FedEx or UPS only.
- leesalminen 9y ago
  Just make a good case and email that Jeff address. My letter was well composed and not accusatory. Tried to be as friendly as possible. Even offered my cell # if they wanted to follow up.
- phil21 9y ago
  > and tramples all over my lawn about 30% of the time The more I read the comments the more I realize the complaints about delivery services really hit "corner cases" insanely fast. Like I would be livid if a driver didn't just leave a package at my door/driveway. I got it delivered because I don't want to deal with the hassle - if it gets stolen that's simply a cost of doing business. But I have friends who would be just as livid in the opposite direction. I never would have considered someone cares about a delivery person walking over their lawn to drop a package off. I think we're going to see more and more of these pain points as we migrate from "dedicated delivery guy you become friends with who knows all the idiosyncrasies of his customers" to "random dude in a Prius who had a couple hours to spare". And I'm completely convinced the latter is coming to the major delivery companies if they want to stay competitive - Fedex Ground is only a hop skip and a jump away from that already. I imagine what's old will become new again as we re-invent the wheel for a solved problem of 100's of years. The mailbox. We'll simply see a standardized set of shipping lockers be available for both home install and shared use. I imagine within 15 years delivery services will refuse to deliver to anything but such a device. Much like how we saw the evolution of mail service in the US - went from "bob's farm in Springville, MA" to basic numbers, to streets, to zip codes, to requiring standardized mailboxes if you are to get delivery.
  - 9y ago
Slansitartop 9y ago
Amazon will let you "deprioritize" any delivery service for your address EXCEPT Amazon Logistics. Any requests to deprioritize Amazon will get forwarded to a committee that will likely deny your request (of course, without telling you). It's an entirely different business process which I'm sure was deliberately made more difficult. I have great experiences with USPS, UPS, and Fedex. Amazon Logistics has been terrible, and I suspect it's because of its GPS-driven gig-economy implementation.
- jerrysievert 9y ago
  odd. after several repeated issues with amazon logistics (the worst was a package marked "out for delivery", then "business closed" for a full week of attempted deliveries - this was to a private residence up on a hill), I've only had packages shipped usps - it took several conversations with support staff, and after a few rounds of "free prime extensions", they stopped the shipments via amazon.
  - Slansitartop 9y ago
    > it took several conversations with support staff, and after a few rounds of "free prime extensions", they stopped the shipments via amazon. That's what it takes. IIRC, they'll only consider deprioritizing AMZL if you've had 3 misdeliveries (by their reckoning) in the last 6 months. I haven't had the time to basically go to war with them to get them to stop, I just shifted my shopping habits instead.
- bradleyjg 9y ago
  I thought they had a the equivalent of a Service Oriented Architecture internally, where Amazon departments had to sell their services to other departments on an equal footing with outside vendors. That's what allowed them to make AWS available so easily, they already treated internal customers as if they were external. Has that changed in recent years?
  - lev99 9y ago
    How do you apply that principal to the last mile problem? To be fair, Amazon is fair at handling Customer Service complaints. I ordered a package with a scheduled 2 hour delivery window ({Fresh, Now}) and it came 2 hours late. The package needed a signature so I was at the delivery site for a total of six hours. My $100-$150 package expense was credited to my account after a short call to customer service.

ryanlol 9y ago

You can do this almost immediately via live chat by just asking the CS rep to make a ticket requesting that $carrier be deprioritized for future deliveries to your address. Emailing jeff@ tends to get you directly to the best and brightest of Amazons support team, so it's a good option too (albeit a bit slower).

leconteur 9y ago
What is that Jeff address thing?
- adventured 9y ago
  Jeff Bezos's personal email address.
  - leesalminen 9y ago
    It used to be, anyway. These days it’s a shortcut to the top tier support team. I believe I spoke with Austin on the “Executive Support Team”.
    - fnbr 9y ago
      He claims in interviews [1] that he reads everything that goes through there (but obviously doesn't reply). [1]: https://www.recode.net/2016/6/1/11826718/jeff-bezos-amazon-full-video-code https://www.recode.net/2016/6/1/11826718/jeff-bezos-amazon-f...
Slansitartop 9y ago
> You can do this almost immediately via live chat by just asking the CS rep to make a ticket requesting that $carrier be deprioritized for future deliveries to your address. Doesn't work for Amazon Logistics. I tried a couple times a few months ago, and my ticket kept getting denied. Deprioitizing AMZL_US appears to be an entirely different business process than other carriers, as the rep I spoke to didn't know how to do it at first. They might not deny your request if you claim your home is a prison, but didn't try that route.
- ghostbrainalpha 9y ago
  >> They might not deny your request if you claim your home is a prison, but didn't try that route. Pure genius. I think I could believable get away with saying my house is a 1/2 way house for people getting out of prison. And there are stresses on the delivery driver that should only fall on a full time professional.
  - Slansitartop 9y ago
    > And there are stresses on the delivery driver that should only fall on a full time professional. IIRC, the three deprioritization justifications the rep had were: 1. Prison, 2. Military Base, 3. Three failed deliveries over the last 6 months. I assume it's just a prison policy thing. I know no one besides USPS can deliver to AFO/FPO address (which are military I think), so maybe the same's true for prisons.
    - extrapickles 9y ago
      Places other than USPS can deliver to places on military bases provided you have a “physical” address vs a AFO/FPO. However, the delivery company and driver needs to be registered to deliver on that particular base. AFO/FPO addresses are USPS only as they are more of a CNAME/pointer for the persons physical address and can involve going to combat zones or ships at sea.
      - Slansitartop 9y ago
jsoc815 9y ago
At times, emailing Jeff is the only option. Recently did so after a chat rep 'gave me incorrect info' that didn't work and then literally told me to "ask a friend."

tdewitt 9y ago

I love you right now. I had no idea that was a thing. I've repeatedly asked that USPS not be used because I like my packages to make it on time and to the right place. USPS has only been more reliable than the Amazon service which misses about 50% of the time and tramples all over my lawn about 30% of the time. I offered video proof but they apparently don't need it. I wish I could go FedEx or UPS only.

leesalminen 9y ago
Just make a good case and email that Jeff address. My letter was well composed and not accusatory. Tried to be as friendly as possible. Even offered my cell # if they wanted to follow up.
phil21 9y ago
> and tramples all over my lawn about 30% of the time The more I read the comments the more I realize the complaints about delivery services really hit "corner cases" insanely fast. Like I would be livid if a driver didn't just leave a package at my door/driveway. I got it delivered because I don't want to deal with the hassle - if it gets stolen that's simply a cost of doing business. But I have friends who would be just as livid in the opposite direction. I never would have considered someone cares about a delivery person walking over their lawn to drop a package off. I think we're going to see more and more of these pain points as we migrate from "dedicated delivery guy you become friends with who knows all the idiosyncrasies of his customers" to "random dude in a Prius who had a couple hours to spare". And I'm completely convinced the latter is coming to the major delivery companies if they want to stay competitive - Fedex Ground is only a hop skip and a jump away from that already. I imagine what's old will become new again as we re-invent the wheel for a solved problem of 100's of years. The mailbox. We'll simply see a standardized set of shipping lockers be available for both home install and shared use. I imagine within 15 years delivery services will refuse to deliver to anything but such a device. Much like how we saw the evolution of mail service in the US - went from "bob's farm in Springville, MA" to basic numbers, to streets, to zip codes, to requiring standardized mailboxes if you are to get delivery.
- 9y ago

Slansitartop 9y ago

Amazon will let you "deprioritize" any delivery service for your address EXCEPT Amazon Logistics. Any requests to deprioritize Amazon will get forwarded to a committee that will likely deny your request (of course, without telling you). It's an entirely different business process which I'm sure was deliberately made more difficult. I have great experiences with USPS, UPS, and Fedex. Amazon Logistics has been terrible, and I suspect it's because of its GPS-driven gig-economy implementation.

jerrysievert 9y ago
odd. after several repeated issues with amazon logistics (the worst was a package marked "out for delivery", then "business closed" for a full week of attempted deliveries - this was to a private residence up on a hill), I've only had packages shipped usps - it took several conversations with support staff, and after a few rounds of "free prime extensions", they stopped the shipments via amazon.
- Slansitartop 9y ago
  > it took several conversations with support staff, and after a few rounds of "free prime extensions", they stopped the shipments via amazon. That's what it takes. IIRC, they'll only consider deprioritizing AMZL if you've had 3 misdeliveries (by their reckoning) in the last 6 months. I haven't had the time to basically go to war with them to get them to stop, I just shifted my shopping habits instead.
bradleyjg 9y ago
I thought they had a the equivalent of a Service Oriented Architecture internally, where Amazon departments had to sell their services to other departments on an equal footing with outside vendors. That's what allowed them to make AWS available so easily, they already treated internal customers as if they were external. Has that changed in recent years?
- lev99 9y ago
  How do you apply that principal to the last mile problem? To be fair, Amazon is fair at handling Customer Service complaints. I ordered a package with a scheduled 2 hour delivery window ({Fresh, Now}) and it came 2 hours late. The package needed a signature so I was at the delivery site for a total of six hours. My $100-$150 package expense was credited to my account after a short call to customer service.