5 ms·
I never understood why they even bother with 5- or 10-point systems when the only "good" signal is a 10. If that's all you want to collect, just ask me if I was
by jdmichal 9y ago
I never understood why they even bother with 5- or 10-point systems when the only "good" signal is a 10. If that's all you want to collect, just ask me if I was happy or not. Don't give me a bullshit range and hope I know that only the most sparkling of reviews will save the employee I actually like.
- mseebach 9y agoBecause these people aren't doing NPS, they're doing cargo cult Goodhart management. NPS has ten steps because that granularity allows you to track improvements even in good teams. If all you're doing with NPS is taking people out back and shooting them for a 9, then you're missing out on a lot of value.
- marcosdumay 9y agoDoing NPS is impossible, because nobody will use the intermediate ratings. Besides, people are pretty much incoherent about what is the difference between a 3 and a 7. Some people's 3 are a much higher rank than other people's 7. Putting 10 options in front of random people is mostly useless. There are very few places where it will lead to meaningful choice.
- hinkley 9y agoNetflix documented this pretty well. They also know that a 3 on a Monday means something different than a 3 on Friday night, even from the same person. These and other things came out of the competition to improve the success rate of the recommendation system.
- caf 9y agoThe NPS scoring I'm familiar with counts 9 or 10 as a +ve, 7 or 8 as neutral and 6 or below as a -ve.