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Contrary to popular expectations not everything is about profits. Better user experience trumps $$ since once users are there, money will come in - it is litera

Contrary to popular expectations not everything is about profits. Better user experience trumps $$ since once users are there, money will come in - it is literally Slack's business model where they charge for each new user. Also, while people may feel frustrated about Firefox, I bet they have data showing that users are willing to switch to Chrome for Slack chat or calls when push comes to shove. Otherwise, you bet they would have prioritized this. Data driven development is all about making these kind of tradeoffs.

weberc2 9y ago
What is the difference is between "profits" and "money coming in"?
- solarkraft 9y ago
  The money you spend in the process.
  - weberc2 9y ago
    Presumably the OP meant something else or he is contradicting himself.
- product50 9y ago
  Don't go on a tangent. The main point which I am making is that better user experience trumps everything. As we have seen time and again, once users love your product money will get figured out. This is starkly different from your opinion above where all you care about is money and why ff doesn't fit into that narrative. Strong companies don't operate or think like that.
  - weberc2 9y ago
    The tangent was yours. You set "profit" against "UX" and used "the ability of UX to generate money" as the rationale. From a corporate perspective, "UX" is a tool to generate profit, nothing more. To get things back on track, Slack feels that supporting video chat for FF is not the most profitable thing it could do with its money factoring in the profit derived from the improved UX. This is different than "they have a quarter of a billion of dollars in investment and they think that's not enough to build voice chat for FF", which is the implication of the post to which I originally responded. Slack's purpose is to make money, not to "build as many video chat apps for as many platforms as possible"--modulo corruption or incompetence, it will only build clients for new platforms if the opportunity value is higher than the value of other opportunities. Now, if you think that Slack's assessment is wrong and building a FF video chat app is the most profitable thing they could possibly do with their investment, then that's another conversation. I'm going to assume the people who operate the business, who have troves of information about the company and its opportunities, and who are deeply invested in its success are many times more likely than you or I (random Internet strangers) to know where the best opportunities lie, but that's still a separate conversation.
rorykoehler 9y ago
Video chat doesn't even work in their installed app

weberc2 9y ago

What is the difference is between "profits" and "money coming in"?

solarkraft 9y ago
The money you spend in the process.
- weberc2 9y ago
  Presumably the OP meant something else or he is contradicting himself.
product50 9y ago
Don't go on a tangent. The main point which I am making is that better user experience trumps everything. As we have seen time and again, once users love your product money will get figured out. This is starkly different from your opinion above where all you care about is money and why ff doesn't fit into that narrative. Strong companies don't operate or think like that.
- weberc2 9y ago
  The tangent was yours. You set "profit" against "UX" and used "the ability of UX to generate money" as the rationale. From a corporate perspective, "UX" is a tool to generate profit, nothing more. To get things back on track, Slack feels that supporting video chat for FF is not the most profitable thing it could do with its money factoring in the profit derived from the improved UX. This is different than "they have a quarter of a billion of dollars in investment and they think that's not enough to build voice chat for FF", which is the implication of the post to which I originally responded. Slack's purpose is to make money, not to "build as many video chat apps for as many platforms as possible"--modulo corruption or incompetence, it will only build clients for new platforms if the opportunity value is higher than the value of other opportunities. Now, if you think that Slack's assessment is wrong and building a FF video chat app is the most profitable thing they could possibly do with their investment, then that's another conversation. I'm going to assume the people who operate the business, who have troves of information about the company and its opportunities, and who are deeply invested in its success are many times more likely than you or I (random Internet strangers) to know where the best opportunities lie, but that's still a separate conversation.

rorykoehler 9y ago

Video chat doesn't even work in their installed app