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Ask HN: 5 months and counting waiting for Coinbase customer support. Advice?

• smarky 9y ago
  Is there a reason your account was locked? Something personally incriminating? For instance sending funds directly to a darknet market, or online casino. If not, perhaps hire a lawyer.
  • benbreen 9y ago
    It was locked for a quasi-legitimate reason, but one that should be easily resolvable. I accidentally opened the app while on vacation in Iran and got an automated message from Coinbase about Iranian nationals not being allowed to use their service, etc. Fair enough. The email simply asked me to prove that I was a US resident by sending in my driver's license and proof of residence (like a utility bill). Which I promptly did. Then nothing. For the record, I also opened my Bank of America app in Iran and BofA didn't seem to care at all. It's not like I was trying to trade, buy or sell - I literally just opened the app.
    • smarky 9y ago
      In that case file a Consumer Finance complaint, and/or bring them to court.
    • jlardinois 9y ago
      I had a similar issue with Venmo—a friend tried to pay me back for a Cuban sandwich, and the transaction was held up because he just wrote "Cubans" as the description. Only in Venmo's case, the issue was resolved mere hours after he sent an email explaining the situation. I opened a Coinbase account back in college ~6 years ago when they were giving $10 in Bitcoin to anyone who signed up with a .edu email address. I forgot about it until last summer, when I realized that amount was now worth around $160. I didn't have access to my college email anymore, so having to provide proof of identity was reasonable; having the entire process take a month wasn't. They also do this particularly insidious thing where if they don't respond to your request for two weeks or so, they automatically close it as unresolved. They do automatically reopen it if you send another email, but that you have to do that in the first place is dumb.
      • cryptoz 9y ago
        Woah. Venmo parses and makes decisions on the description field before performing the transaction? That's wild. I would have thought that to just be a convenience field for the customers. So Venmo decides what you can spend money on and what you can't? Yikes, I'm happy to not use it regularly.
        • colinbartlett 9y ago
          Which is crazy because I've only used it once or twice but each time I've noticed many people use tongue in cheek descriptions like "for drugs" or "strippers" when they are just splitting a bar tab.
          • nsp 9y ago
            You will get called for this - I had a friends whose summer job at venmo was to call people and ask them to change the description from ‘sex’ or ‘drugs’ to something more innocuous - or to please stop buying drugs through Venmo.
        • IronKettle 9y ago
          More than likely (in fact I would put it at like, 99% chance): It's an OFAC thing. If they allow money transactions from Cuban nationals they run the risk of pissing off the Treasury dept. Many companies do it in a very ham-fisted way (flag anything with "Cuba" in the title, etc.).
    • newyankee 9y ago
      Hi Benbreen i would really appreciate it if you could contact me some way.
    • zaroth 9y ago
      Oh so you literally trigger the highest alert absolutely possible for them doing business with you and you’re surprised they never wanted to speak with you again?! Minor fucking missing detail...
• mankash666 9y ago
  They seem like a chronic bad actor. I believe small claims court, BBB, CFPB are all valid recourses. Better still - if you can make this a class action by eliciting similar victims to come forward, you may actually get them to change their ways. Right now it seems like they can simply fuck with you without consequence. And then there's the irony of coinbase being a middlemen in a market that aimed to remove the middlemen
  • benbreen 9y ago
    It really does seem like they don't care about the consequences. I was listening to Reid Hoffman's "Masters of Scale" podcast where he talked about LinkedIn simply unplugging their customer service line when they were in the midst of a particularly fast period of expansion. That's maybe acceptable if you run a social network, but I fear that Coinbase has taken that lesson to heart and applied it to a business where real money is at stake. I'm increasingly concerned that Coinbase will either get sued or regulated out of business before they can give me my funds back - which at this point should be around 2.5k, so not a fortune, but also not inconsiderable either. I guess I'll look into a lawyer but it bums me out that it has to come that...
    • orarbel1 9y ago
      Wasn't he talking about PayPal? (Also money service)
  • baddox 9y ago
    Huh, how are they a middleman? You mean between individuals trading (GDAX) or between cryptocurrency and fiat currency (the main Coinbase.com product)? Neither of those services are what I would call a “middleman,” and neither of them are “supposed” to not exist in the cryptocurrency market (with the exception of some proposals to create fully decentralized exchanges).
  • user5994461 9y ago
    >>> Better still - if you can make this a class action by eliciting similar victims to come forward, you may actually get them to change their ways. Right now it seems like they can simply fuck with you without consequence. That's what exchanges do, screw their customers. In fact, the biggest issue is the owner running away with the money, that's why exchanges are regulated.
• mv4 9y ago
  It's been over a month for me. My case hasn't been touched, except for one automated "read the FAQ" update. Lost my ETH transaction. Thousands are having the same issue (lack of support), based on Twitter alone. Tweeting at the CEO is useless, unless you're someone famous. The really sad part - with the amount of money they are making ($1B/yr), they should be able to handle support. It's only several categories (account verification, transfer delays, lost transactions) that can be easily parsed/routed, and even answered to, programmatically in 80% of cases.
  • ianwalter 9y ago
    I'm in the same situation. I'd even be willing to pay a much higher transaction fee for them to resolve it, but they don't seem to care. I switched to Gemini and have been much happier with them.
  • hellcow 9y ago
    I actually founded a company that does ML-based customer service alongside humans. https://www.abotlabs.com https://www.abotlabs.com If anybody at Coinbase wants to reach out, I can probably automate 20-50% of your queries with integrations into your backend systems. Email is in my profile.
    • tw1010 9y ago
      Awesome, I'd love it if you could help Coinbase resolve poor OPs problem swiftly and economically with the warm friendly response of a robotic rejection.
      • jlgaddis 9y ago
        Yeah, I'm sure that "instant replies" are exactly what CoinBase customers are longing for. /s
        • SwellJoe 9y ago
          They already have a chat with instant replies...that point you to a website with the answer they should have just linked you to when you went searching for the answer. I had to go through this rigamarole to reset my 2FA because my phone had to be reset and I didn't have backups of my Google Authenticator keys. The process went something like this: 1. Search docs for how to deal with lost 2FA device. Find entry about it. 2. Docs say, "contact support to blah blah blah" with a link to a realtime chat thing for support. 3. Ask question in chat thing. 4. Receive a link to a web page with a description of what to do from the chat bot 5. Follow those instructions, which involve logging in with a different browser (or incognito) and clicking "lost my device". 6. Verify identity, etc. etc. which finally gets the ball rolling on fixing the problem, which takes a couple of days, as I think it actually involves a human at this point, though I never actually talked to one. It wasn't super painful, but it made me think, "What idiot came up with this? Why would I want to talk to chat bot only to have it take me to the web page that it should have directed me to in the first place when I was looking at the documentation?"
• colonelxc 9y ago
  I suggest making a popular post on HN.
• consultutah 9y ago
  I had to go here before I received any response from the company: https://www.consumerfinance.gov/complaint/ https://www.consumerfinance.gov/complaint/
  • benbreen 9y ago
    Thanks, I've seen this said a couple times online, will go ahead and fill out a complaint.
• kuon 9y ago
  After complaining to support that my bank account would not verify after I made a SEPA transfer, I suddenly had my coinbase account locked. A few days later, I got an email from support telling me my account had been locked for security reasons. I wasn't home so I couldn't do anything. The fun part is that, when back at home, I realized that my coinbase firefox tab was still open (after 2 weeks) (I had only 100$ on it, so I wasn't really careful). I was still logged in, and I was able to transfer those 100$ to uphold.
• heuristo 9y ago
  I always thought it was weird that when you sign up for coinbase they make it clear they will take a % of your transactions... like a bank! So where is the magic?
  • dewey 9y ago
    It's a convenient place for a lot of people who don't want to sign up for more "complicated" exchanges or are less familiar with the whole crypto currency ecosystem to buy into the hype. Also you can transfer your balance to GDAX for free (it's part of Coinbase and trade there with lower fees)
    • amenghra 9y ago
      Give Square Cash a shot? Bitcoin support is being rolled out [1]. Full disclosure: I work at Square. https://www.bitsonline.com/square-expands-bitcoin-pic-guide/ https://www.bitsonline.com/square-expands-bitcoin-pic-guide/
• meritt 9y ago
  Since they are ignoring your online requests, have you considered simply visiting them in person? I understand that's not an option for many people but your profile indicates you're geographically close. Bring a lawyer for good measure.
  • benbreen 9y ago
    I thought about this but decided it could be construed as creepy, or even harassment. I have to imagine that there are some crazy people out there who are mad at Coinbase and it could be taken the wrong way. I have tried to be as polite and understanding as possible and not get mad throughout this whole process - even when the customer service rep I waited two hours to talk to told me that the mere act of replying to an open ticket causes a new ticket to be created, and then demotes the old ticket to the bottom of the priority list! (That was absolutely Kafkaesque). But honestly, I have been so disappointed by the utter lack of concern or sympathy among Coinbase's employees. I can follow them on Twitter and watch them gloating about the enormous profits they and their company are making. Meanwhile hundreds, probably even thousands of people are waiting for weeks and months for basic help. It has been a source of significant anxiety and stress for me to be honest.
    • aphextron 9y ago
      You're being taken for a ride. This company's entire business model is predicated upon holding your money as long as physically possible. They have zero incentive to help you, and there is pretty much zero legal recourse beyond small claims court. I would be standing in their stupid shiny SOMA lobby harassing every single employee I could find until someone got off their ass and made the two keystrokes it takes to fix your problem. This dystopic world of casting humans off as liabilities to be queued in a chatbot ticketing system once you've received their money is really getting old.
      • benbreen 9y ago
        I mean, I kind of agree with you, but honestly, would you really want to be the crazy guy yelling in a lobby? Or the employee getting yelled at for something you didn't do? I'm not a confrontational or angry person and would far prefer someone who reads this and works for Coinbase to just reach out to me and make it right. Then again, if another month goes by with no action, I really might end up being the guy marching around with a sign in lobby, who knows...
• hellbanner 9y ago
  I've been ignored trying to setup a COinbase business account
• faitswulff 9y ago
  Damn, I just opened a coinbase account, thinking they were the only reputable exchange around. Luckily I don't have that much invested. Does anyone have suggestions for competitors?
  • mrgordon 9y ago
    It works fine 99.9% of the time. I know many people who have used Coinbase / GDAX for years without any issues. You can also try Kraken (they just upgraded but had a lot of site reliability issues before) or Robinhood once it launches next month.
    • deleted 9y ago
      [deleted]
  • Svettie 9y ago
    Gemini
• my_usernam3 9y ago
  Oh hey me too! First I bought a bunch of ETH. It went up and I went to sell them in November. Coinbase wanted Identity verification. No problem, filled out the form. Forgot a required field during the process and when it refreshed, it knocked my birthday up 10 years! Now they think I'm 16. On the other hand, it might be a feature because of how much ETH has gone up while my (apparently teenage) self can't do anything about it!
  • yeukhon 9y ago
    Did you mean it has knocked down your age?
    • slackoverflower 9y ago
      A 6-year old can't buy ETH? Crypto truly is mainstream.
      • yeukhon 9y ago
        Of course not? Try register an account with a 2012 birthday on Coinbase? Did you even read? I bet not?
• dna_polymerase 9y ago
  At one point in the next few hours coinbase employees will enter this discussion. They will probably elevate your issue and make sure you are responded to within hours. This is of course just a measure they take to keep the crowd silent. And it will not help other people with the same/other problems. Please report them to BBB and other authorities within your reach. Companies should receive no love for this kind of behaviour. If you can't scale your customer service with demand stop the signups, like binance did. Coinbase seems to be constantly unable to satisfy spikes in demand, such a company should not be trusted with money.
  • deleted 9y ago
    [deleted]
  • benbreen 9y ago
    I just filed a complaint with the CFPB on the recommendation of another HN user below; it was super easy and I now realize I should have done so much earlier. I honestly just kept expecting this would be resolved, and was trying my best to be patient and not complain. In retrospect, bad strategy! I should have complained a lot more publicly, earlier. I do hope that someone who works for Coinbase sees this, and I'll be sure to update when/if they resolve it. I don't think that this company is a new Mt. Gox run by scammers like some people on r/coinbase seem to, but I am kind of shocked that I have spent ~6 hours on their customer service line, sent ~10 emails and tweets, and ~10 messages on their online help desk (and now this thread) and I still am just sitting here with an "escalated case" from last year with no updates.
    • xkcd-sucks 9y ago
      >I don't think that this company is a new Mt. Gox run by scammers like some people on r/coinbase seem t That's even worse-- If it's malice the people in charge can plausibly decide to make it better; if it's incompetence they may not be able to make it better at all.
  • miles 9y ago
    > Please report them to BBB and other authorities within your reach. The BBB is not part of the "authorities": https://en.wikipedia.org/wiki/Better_Business_Bureau#Criticism https://en.wikipedia.org/wiki/Better_Business_Bureau#Critici... http://money.cnn.com/2015/09/30/news/better-business-bureau-millions/index.html http://money.cnn.com/2015/09/30/news/better-business-bureau-... http://business.time.com/2013/03/19/why-the-better-business-bureau-should-give-itself-a-bad-grade/ http://business.time.com/2013/03/19/why-the-better-business-... https://www.ncconsumer.org/news-articles-eg/the-better-business-bureau-bbb-is-powerless-tohelp-resolve-consumer-complaints.html https://www.ncconsumer.org/news-articles-eg/the-better-busin...
• subcosmos 9y ago
  Boy you'll find my story hilarious... I uploaded a photo of my driver's license for identity verification, and they either use humans or ML to read my name. Suffice it to say, they got the wrong name on my account and I've been unable to change it for months! Check out this email I got from them! https://steemit.com/coinbase/@subcosmos/coinbase-incorrectly-parsed-the-name-on-my-drivers-license https://steemit.com/coinbase/@subcosmos/coinbase-incorrectly...
  • deleted 9y ago
    [deleted]
  • deleted 9y ago
    [deleted]
  • ratsimihah 9y ago
    Hi Cunt!
    • subcosmos 9y ago
      Why hello!
      • ratsimihah 9y ago
        No one seemed to like the redundant joke :>
  • tyingq 9y ago
    Lol...they parsed your first name as "Cunt"? That's worth teasing here...you'll get more interest in clicking through to your blog post.
    • subcosmos 9y ago
      My real name is Clinton, so they sorta got it.... Still trying to figure out if its an OCR process, or some human did it. Thought for a while I might have an enemy working there ;) And its really rather hilarious. All of this ID verification stuff is needed for DHS regulations to prevent money laundering and terrorism.
• albertTJames 9y ago
  make your own coinbase.
  • dang 9y ago
    Could you please not post unsubstantive comments to HN?
• snissn 9y ago
  Coinbase really needs to suspend their new account creation. AFAIK almost all of the other "reputable" exchanges have gone through periods of not allowing new users so that their support network can catch up. https://medium.com/@mseiler1/coinbase-support-is-non-existent-and-its-a-big-problem-95f38bed7e2e https://medium.com/@mseiler1/coinbase-support-is-non-existen...
  • FireBeyond 9y ago
    What, and turn down the money faucet? Sure, that'll happen. Coinbase just sends out a quarterly tweet that "hey, we're ramping up support!" and calls it good.
• ratsimihah 9y ago
  Hi there, just personal feedback here. I contacted Coinbase on September 14, 2017 because I was locked out because of 2FA and a cell phone I had no access to anymore. I couldn't upload or get any document verified, but a human being at Coinbase helped me and after a few uncertain emails, I was able to gain access back to my 4 years+ old account on September 20, 2017. I'd say hang in there. With the recent bubble their statement make sense, so try to be patient.
  • yeukhon 9y ago
    Five months is more enough to be continued in a limbo state....
• greenleafjacob 9y ago
  Coinbase is a U.S. company. Perhaps a small claims suit (if applicable) or a lawsuit will get their attention.
• pbreed 9y ago
  My coinbase issues is now going on 4 weeks, they debited a tranasction twice and credited once, leaving a negative balance, where a significant number of >5 BTC just vanished into thin air.
• ghayashi 9y ago
  Five months is way too long. Email them again, preferably using the email that is linked to your coinbase account. They got back to me within ~3 weeks although a 24 hours turnover would be FANTASTIC IF YOU ARE READING, COINBASE
• sushid 9y ago
  I've mentioned this in other threads but I had a very significant holding in ETH (more than enough to buy a car) stuck in limbo for about a week until I emailed them every day about it. I would say call and be on hold for about a hour (no joke, it was around 70 minutes when I called about a month ago) and talk to them to escalate your case to priority 1. It'll then be resolved in about two weeks.
  • karmapolic 9y ago
    get a linkedin premium for trial and inmail one of the top level executives.
• karmapolic 9y ago
  get a linkedin premium for trial and inmail one of the top level executives.
• benbreen 9y ago
  Ok, an update, since I can't edit the original anymore. "Kyle" at Coinbase reached out to me via email: "I’m so sorry for the delay in our response. We were able to clear your account." I can't imagine that it had anything to do with bad publicity from being on the front page of Hacker News... anyway, I'm glad it was finally resolved. Thanks HN.
  • artursapek 9y ago
    Sad how that's what it takes. I had a similar experience getting Aetna to pay for my wife's home birth... they gave a gap exception and promised to pay for it months in advance. Afterwards, when I actually tried getting them to, they ignored me for weeks and stonewalled me on the phone. Eventually someone suggested to write an angry tweet about them... it seemed stupid but I was out of ideas. I did it and they immediately reached out and paid for it in full. I often wonder how many people never think to complain in public and get screwed.
  • WisNorCan 9y ago
    Social media shaming, unfortunately, seems to be the fast lane to escalated customer support. Good to know for other Coinbase customers.
    • koolba 9y ago
      > Social media shaming, unfortunately, seems to be the fast lane to escalated customer support. More and more it’s the only lane. > Good to know for other Coinbase customers. Public shaming on a tech forum or social media should never be a viable channel for consumer support. It’s a symptom of the breakdown of all other channels.
    • dawhizkid 9y ago
      Social media shaming as a service seems like it could be a big and profitable business to be very honest.
      • fnordfnordfnord 9y ago
• dataker 9y ago
  This is pretty terrible support management. In our company, if a case is opened for more than 5 days, the entire team is notified. If then nobody does anything, the entire department is notified. That never had to happen.
• jandsgames 9y ago
  I wired in a large amount of money to coinbase on the 12th of January and have yet to see my account credited. I have opened several support requests and call twice only to get the runaround. Anyone else have a similar issue? Did you eventually get credited? Everything was done correctly , confirmed with my bank as well as coinbase's bank
  • consultutah 9y ago
    That was the sane thing I had happen. I had to file a complaint with the consumer finance bureau. Then my money was returned to the original account with no note as to why the wire transfer was rejected.
• crisopolis 9y ago
  My account at coinbase has been in a stuck status forever and I've contacted support. I never get any responses. Not sure how they operate with horrid support.
• enraged_camel 9y ago
  I really wish YC had some conditions for helping startups, one of the conditions being "you must offer stellar customer service."
• artur_makly 9y ago
  IF Coinbase support is reading this - It's been 3 months since my ID validation issue has been submitted. Please respond with a human: Case #3462400
  • gkgicccj 9y ago
    Coin base if you're reading this I'm waiting for you to reply here unless you want me to go to another exchange. I'm going to be buying some stuff soon.
• GoRudy 9y ago
  this has been my experience as well!
• jwatte 9y ago
  Whenever you have a real customer service problem, send a written letter, registered mail, demanding a specific action or written explanation why the action cannot be taken, sent to you within 30 days. If it doesn't clear itself up, consider small claims court or regular court. You can claim attorneys fees when you win, but beware of you lose (or if there are actually enforcible arbitration agreements in place.)
• yeukhon 9y ago
  Out of the many startups out there, GitHub support is so far the best. Tickets in, within a day (usually 1-3 hours) someone will respond. My questions are usually very general so getting a response in an hour or so is ridiculous for me. Sometimes in just 30 mins. Response is friendly and professiobal. No BS.
  • gkgicccj 9y ago
    > out of the many How many are you talking about, assuming personally tried? Which are these?
• amitlzkpa 9y ago
  I've been having similar issue. But mine has been locked for about a month now. Coinbase people. If you're reading. Please help!
• dev_throw 9y ago
  I faced this too, my coins were locked by Coinbase for more than 3 months (due to mismatch in name and my ID) and I could not reach out to anyone in support, although I submitted requests and placed calls. Their ID verification is fubar, I really don't know how it was deployed. Their phone lines were always busy and the person on the phone was unhelpful and actually gave me false information that my account would be enabled. It took another couple weeks after the call, for it to be enabled. I will not do business with them again, and urge everyone I know to do the same. When there are threads about finding their HQ in meatspace [https://www.reddit.com/r/CoinBase/comments/7majpn/this_is_coinbase_hq_front_door_in_san_francisco/ https://www.reddit.com/r/CoinBase/comments/7majpn/this_is_co...] to confront them, you know you're dealing with a really shitty business. IIRC their correct address is 13+ Floor, 1 Front St, SF for folks in the Bay Area.
• langseth 9y ago
  If you have cash in your account rather than just various coin, you may be able to file a complaint with the FDIC.
• jimmies 9y ago
  I had the same experience. I couldn't get them to change my country, I provided ID, but somehow they thought it was not real. It was over 1 year and I would have bought bitcoins from them if they didn't make this too much of a pain in the ass. Finally, I bought bitcoins from my friends. Lately, I need to sell them and say fuck it, I will create a new account. It worked!
• anigbrowl 9y ago
  If you find yourself in a situation like this hire a lawyer and file complaints already, if they're keeping you waiting for 5 months it means they don't care about your issue.
• jayess 9y ago
  I tried opening a business account more than six months ago and it's still not verified. I've uploaded files, my driver's license, everything they've asked for... still nothing.
• iguana 9y ago
  I'm in the same boat. At this point, "growing pains" is not a legitimate excuse for this level of incompetence. I (wrongly) assumed that since Coinbase is based in SF and funded by YC, that they would not be able to get away with this level of negligence. This reflects very poorly on YC and specifically YC leadership. Serious question for YC insiders: has YC leadership made any effort to advise Brian on this, and how poorly this negligence reflects on YC as a whole, or does no one care because they're getting such a high return on their investment?
  • fjsolwmv 9y ago
    YC is a VC firm. Why would they care about anything but ROI?
• shireboy 9y ago
  I recently had an issue where I'm fairly certain someone in Coinbase's verification process stole my credit card info and started charging it fraudulantly. I was able to cancel the card before any damage was done. I contacted support, got a "we're looking into it" email, then nothing for over a month. Good to know I'm not alone, at least. With that and these other complaints in mind, what is a HN preferred alternative? I'd still like to buy some ETH/BTC/etc with USD, but am gun-shy on these now.
• temc 9y ago
  Is this my Kyle? The one that wrote me two months ago and hasn't responded since - If you're out there Kyle - please attend to my customer support request!! What are we to do with coinbase's atrocious support???
• knodi 9y ago
  This!! Coinbase support is so bad.
• wingworks 9y ago
  Maybe I'm just lucky or something, but I've been with Coinbase for a few months now and I've yet to have any issues with them. The biggest issue I have is that their fees are kinda high to transfer anything, I would love a super slow / low-cost transfer option.
• aerodog 9y ago
  how many hours are needed to solve outstanding issues? 1,000,000? if each hour costs $20 / worker, that's what, $20 million? Haven't they raised over a billion?
• bowlich 9y ago
  Man 5 months? I'm on two right now. Still getting idiotic automated responses from their customer support. I ping the ticket every couple of days, and nothing. Been thinking of going the Twitter route. No way to get in and retrieve the % of a coin that I bought a couple years ago. Quite a bit of a scam to accept money for storage, lock a user out, and then provide no support for getting back in while still taking on new customers.
• sxyuan 9y ago
  I had a similar problem where I was stuck in automated response hell for several months. I finally decided to threaten legal action in the support ticket and surprisingly enough, I was put in touch with a human within a few days.
• flashmob 9y ago
  Here's an interesting metric which I think is behind all the support troubles at Coinbase: Take a look at Coinbase's Alexa ranking: https://www.alexa.com/siteinfo/coinbase.com https://www.alexa.com/siteinfo/coinbase.com 220 - up from around 3000 12 months ago! That is simply incredible. A site like that would get buried in support tickets fast, especially after such growth. Another interesting metric, they are beating Citibank:https://www.alexa.com/siteinfo/citi.com https://www.alexa.com/siteinfo/citi.com
• deleted 9y ago
  [deleted]
• aagha 9y ago
  There's a lot of people here frustrated with Coinbase and a lot of talk about BBB. I think if you're going to punch, punch hard: If you're in CA, file a small-claims case. If a Coinbase rep/lawyer fails to show, you're likely to win your case. Then, contact the SF County Sheriff and have the entrance to their office locked until you receive your money back in full. Details here: http://www.dca.ca.gov/publications/small_claims/collect.shtml http://www.dca.ca.gov/publications/small_claims/collect.shtm...
• levifig 9y ago
  From my personal experience, you have another month to wait… I waited 6 months for a withdrawal to be handled. To be fair, I withdrew to the wrong account number (to Simple, to the old account number with Bancorp), but the bank bounced the transfer and the funds were returned within the week. After that, Coinbase drug their feet for 6 months before I finally got the money right around Christmas time (i.e. I initially withdrew in June). What bothers me even more than horrible communication is the fact that I converted BTC to USD and withdrew the money because I need the cash at the time (baby + move) and never saw it until much later. Had I kept it BTC–which I would've had I not needed it–that same BTC would've been worth about 8x what I got. I don't want to scream "foul play" but it REALLY seems that way. There's NO WAY it takes 6 months, including a lot of pointless repeated "Have you checked with your bank? We're so sorry it's taking so long." So yeah… good luck with Coinbase support. FWIW, Coinbase is the reason I'm done with crypto for good (as currency/investment). It's a minefield of bad actors and greed, incredibly susceptible to foul play and literal criminal activity. I willingly paid more fees with Coinbase because I thought they were a legit business… Nope! I would normally end this with "…but mileage may vary." Not here. Good luck and godspeed, my friend. o/
• norellana 9y ago
  I've been waiting 3 months for them to find my $20,000 I wired to Coinbase, Inc in October 27th. During the 1st month I thought it was ok, 2nd month I thought I was crazy but now is unacceptable. It seems that they stole my money. I'm not crying over some losses, I'm crying over money I wire to buy cryptos but It got lost. Nobody fucking care. They should put their shit together. I filled a complain with the Consumer Financial Protection Bureau and Coinbase, Inc replied that "they are working in my case" ... hope it help me. BUT Seriously people, stop working with them, you would say ... its ok for me BUT until is not.
• carbongixxer 9y ago
  I have been going over a month with no response on my escalated case with them. I'm locked out of my account and they can't seem to provide any way forward.