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>Yes they are a money making organization...that's why they were able to build such a useful service in the first place and yes they paid people to write this l

>Yes they are a money making organization...that's why they were able to build such a useful service in the first place and yes they paid people to write this letter... who happen to be people that are good at communicating. Does that mean we should question every action they make as insincere because they are self-interested? Yes! As customers in a cold, realist world, we're doomed to have an adversarial relationship with the organizations trying to profit from us. The question is who wins: Joe Six-pack like you and me, or the suits with the lawyers and PR teams?

dmix 9y ago
> The question is who wins: Joe Six-pack like you and me, or the suits with the lawyers and PR teams? ... who wins what? The most value which the company provides? Apologies if I missed some sarcasm here, it’s hard to tell these days. I’m curious what customers are potentially losing or being ‘manipulated’ here ... because a company wrote a human personal-style press release. We’re not talking about the special advantages large companies or wealthy individuals get as a result of government policy or in the court room... where politicians and law makers can be bought off or influenced in in their favour, over competitors or consumer interests. And if customers occasionally reacting negatively, in regards to a service they clearly care about enough to protect and protest to making a change, is ‘adversarial’ then you’re engaging in your own spin. This seems like a healthy give and take. The fundamental basis on which our society is built.