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A classic case of moving something that's bad PR to private communications. Happens on twitter all the time.
by dawnerd 9y ago
A classic case of moving something that's bad PR to private communications. Happens on twitter all the time.
- UnfalseDesign 9y agoThough many companies do move bad PR to private communications, in this case a private message makes sense since AT&T is asking for personal information such as the customer's phone number.
- sitkack 9y agoWhat is now the classic playbook. Smiley Face, say it has been largely mitigated. Ask for PMs for specific cases. Making a widespread issue seem isolated as you implement a fix that affects 10M people.