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It's solved because AT&T knows what's causing it. Not that they'll tell you.
by valuearb 9y ago
It's solved because AT&T knows what's causing it. Not that they'll tell you.
- jnbiche 9y agoWhat does this mean? Do you know what's causing it?
- Justin_K 9y ago"That's like, your opinion man." The dude.
- rgbrenner 9y agowhere did you get that idea? the "solution" says: We are investigating this issue and are looking for more information to get down to the bottom of this. If you do experience this issue, please send us a private message. ... We thank you for your help and patience as we work on this issue. So they dont know what's causing it, and they have not solved it.
- dawnerd 9y agoA classic case of moving something that's bad PR to private communications. Happens on twitter all the time.
- UnfalseDesign 9y agoThough many companies do move bad PR to private communications, in this case a private message makes sense since AT&T is asking for personal information such as the customer's phone number.
- sitkack 9y agoWhat is now the classic playbook. Smiley Face, say it has been largely mitigated. Ask for PMs for specific cases. Making a widespread issue seem isolated as you implement a fix that affects 10M people.
- revmoo 9y agoFascinating concept of "solved" that you, and AT&T, appear to have.