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> TouchID, for better or worse, has run the gauntlet. Yet if you had a 5S you knew how awesome it was from day one. I think the point is if you're preordering

> TouchID, for better or worse, has run the gauntlet. Yet if you had a 5S you knew how awesome it was from day one. I think the point is if you're preordering something with a new feature, you'd better have a lot of trust in the company you're preordering from to deliver on what they promise. Many people have that trust with Apple, so they're fine with committing in advance. I don't see a big problem with that when they have a very solid track record. > (holding it wrong and such) I never met a single person who actually had this issue, and there were literally millions and millions of iPhone 4 devices in the wild. I owned one personally, never experienced it. Few things were as overblown as this. Apple offered everyone the option of simply returning the device for a full refund, and nobody took them up on it. Why? Because the phone was great and the issue was pretty much non-existent.

curun1r 9y ago
> I don't see a big problem with that when they have a very solid track record. Haha...you obviously don't have much of a memory about Apple first-generation products. There has been early adopter pain on many, many new Apple products, both with new software releases and hardware. Most of the time they've been able to fix problems with software releases, but there have been a few times where that hasn't been sufficient. > I never met a single person who actually had this issue Then I guess we've never met, because I experienced it personally. I could easily reproduce the issue--simply touching the wrong spot on the side to bridge the two antennae would make the call drop. Luckily for me, my natural way of holding the phone to my ear didn't involve touching that part of the phone, but it's easy to see how that wouldn't be the case for others. The iPhone 4 was my last straw that pushed me towards the wait-and-see strategy for Apple products. Since then, I've never bought their new hardware less than 3 months after release or installed their software less than 2 weeks after release. It's made life using Apple products so much more enjoyable. BTW...I don't remember being offered a full refund, only a free case which deteriorated and became unusable long before my 2-year contract expired, so it really wasn't a fix. I eventually just learned to be wary of touching that part of the rim. Cue the joke about the guy who went to the doctor and said, "It hurts when I do this."
- shinratdr 9y ago
  > Haha...you obviously don't have much of a memory about Apple first-generation products. Actually, I do. I stand by my assertion. Most new features Apple introduces are actually fine. Outside of a couple token examples, the "1st generation Apple product" thing is BS. > BTW...I don't remember being offered a full refund https://www.pcworld.com/article/201283/apple_iphone_4s_not_perfect_take_a_case_or_a_free_refund.html https://www.pcworld.com/article/201283/apple_iphone_4s_not_p...
  - eltoozero 9y ago
    They had a press conference where they admitted the issue, then made a page on their site demonstrating the issue on every leading phone of the day complete with short demo videos for each model.[0][1] This put other manufacturers like RIM and Nokia into a tizzy releasing their own death-grip press releases![2] Free bumper cases and refunds.[3] The rapid evolution of that antenna page via archive.org is really interesting. If customers aren’t happy with the iPhone 4—“before or after you get a free case,” Jobs added—they can bring back the undamaged phone within 30 days for a full refund. Jobs said Apple won’t charge a restocking fee and that users would be able to get out of their contracts with AT&T. “We want to make all of our customers happy,” Jobs said. “And if you don’t know that about Apple, you don’t know Apple.” [0]: https://web.archive.org/web/20100719021135/Apple.com/antenna https://web.archive.org/web/20100719021135/Apple.com/antenna [1]: https://www.macstories.net/news/apple-launches-antenna-performance-webpage/ https://www.macstories.net/news/apple-launches-antenna-perfo... [2]: https://gizmodo.com/5589639/rim-and-nokia-respond-to-apples-antennagate-press-conference/amp https://gizmodo.com/5589639/rim-and-nokia-respond-to-apples-... [3]: https://www.macworld.com/article/1152751/iphone4_antenna_freecase.html https://www.macworld.com/article/1152751/iphone4_antenna_fre...
- MBCook 9y ago
  > Luckily for me, my natural way of holding the phone to my ear didn't involve touching that part of the phone Then you weren’t affected by the issue. Just like most people. Anyone could recreate it just by putting their finger in a certain spot. It was trivial to do. I could do it on my phone too. But it never affected me for the same reason as you. There may be some people who had actual problems, but for most people it wasn’t actually a big deal. It was just a ‘ha ha Apple sucks too screw you king of the mountain’ story that got a ton of press. It was the first one, and right after the stolen prototype. Subsequent ‘gates’, like bendgate, have gotten something much closer to the attention they actually deserved. Besides. Is anyone going to preorder one without reading one of the reviews that will come out before preorders go live? If FaceID doesn’t work well we’ll know ahead of time.

curun1r 9y ago

> I don't see a big problem with that when they have a very solid track record. Haha...you obviously don't have much of a memory about Apple first-generation products. There has been early adopter pain on many, many new Apple products, both with new software releases and hardware. Most of the time they've been able to fix problems with software releases, but there have been a few times where that hasn't been sufficient. > I never met a single person who actually had this issue Then I guess we've never met, because I experienced it personally. I could easily reproduce the issue--simply touching the wrong spot on the side to bridge the two antennae would make the call drop. Luckily for me, my natural way of holding the phone to my ear didn't involve touching that part of the phone, but it's easy to see how that wouldn't be the case for others. The iPhone 4 was my last straw that pushed me towards the wait-and-see strategy for Apple products. Since then, I've never bought their new hardware less than 3 months after release or installed their software less than 2 weeks after release. It's made life using Apple products so much more enjoyable. BTW...I don't remember being offered a full refund, only a free case which deteriorated and became unusable long before my 2-year contract expired, so it really wasn't a fix. I eventually just learned to be wary of touching that part of the rim. Cue the joke about the guy who went to the doctor and said, "It hurts when I do this."

shinratdr 9y ago
> Haha...you obviously don't have much of a memory about Apple first-generation products. Actually, I do. I stand by my assertion. Most new features Apple introduces are actually fine. Outside of a couple token examples, the "1st generation Apple product" thing is BS. > BTW...I don't remember being offered a full refund https://www.pcworld.com/article/201283/apple_iphone_4s_not_perfect_take_a_case_or_a_free_refund.html https://www.pcworld.com/article/201283/apple_iphone_4s_not_p...
- eltoozero 9y ago
  They had a press conference where they admitted the issue, then made a page on their site demonstrating the issue on every leading phone of the day complete with short demo videos for each model.[0][1] This put other manufacturers like RIM and Nokia into a tizzy releasing their own death-grip press releases![2] Free bumper cases and refunds.[3] The rapid evolution of that antenna page via archive.org is really interesting. If customers aren’t happy with the iPhone 4—“before or after you get a free case,” Jobs added—they can bring back the undamaged phone within 30 days for a full refund. Jobs said Apple won’t charge a restocking fee and that users would be able to get out of their contracts with AT&T. “We want to make all of our customers happy,” Jobs said. “And if you don’t know that about Apple, you don’t know Apple.” [0]: https://web.archive.org/web/20100719021135/Apple.com/antenna https://web.archive.org/web/20100719021135/Apple.com/antenna [1]: https://www.macstories.net/news/apple-launches-antenna-performance-webpage/ https://www.macstories.net/news/apple-launches-antenna-perfo... [2]: https://gizmodo.com/5589639/rim-and-nokia-respond-to-apples-antennagate-press-conference/amp https://gizmodo.com/5589639/rim-and-nokia-respond-to-apples-... [3]: https://www.macworld.com/article/1152751/iphone4_antenna_freecase.html https://www.macworld.com/article/1152751/iphone4_antenna_fre...
MBCook 9y ago
> Luckily for me, my natural way of holding the phone to my ear didn't involve touching that part of the phone Then you weren’t affected by the issue. Just like most people. Anyone could recreate it just by putting their finger in a certain spot. It was trivial to do. I could do it on my phone too. But it never affected me for the same reason as you. There may be some people who had actual problems, but for most people it wasn’t actually a big deal. It was just a ‘ha ha Apple sucks too screw you king of the mountain’ story that got a ton of press. It was the first one, and right after the stolen prototype. Subsequent ‘gates’, like bendgate, have gotten something much closer to the attention they actually deserved. Besides. Is anyone going to preorder one without reading one of the reviews that will come out before preorders go live? If FaceID doesn’t work well we’ll know ahead of time.