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If you use the same billing account I'm pretty sure 1 is not true. I only know at higher support levels though it is not a problem for sure.
by mentat 9y ago
If you use the same billing account I'm pretty sure 1 is not true. I only know at higher support levels though it is not a problem for sure.
- takeda 9y agoWell, I don't have access to the root account to see if these accounts are under the same billing account (but best of my knowledge it is), and the support we purchased is Business. When I had question related to one of account I was told that I will need to open a support ticket on that account, but I couldn't open because they had basic support. We contacted our TAM and he just shrugged. If this is true that would be great. Edit: I checked and looks like our account are consolidated until single master one, although we did not purchase support for the master account since nothing is running on it. If there is a way to not have to purchase separate support I would like to know since it could save some money.