7 ms·

I've heard this story a number of times, but it doesn't match at all with my experience. Did she buy it from google? I bought mine direct from google and the s

by nataz 9y ago

I've heard this story a number of times, but it doesn't match at all with my experience. Did she buy it from google? I bought mine direct from google and the service was fantastic when I had an issue with my phone. I called them up, explained my problem, and 5 mins later they were sending me a replacement in the mail with a pre-stamped shipping package to send the old one back. I'm not sure what else I could ask for.

matwood 9y ago
> Did she buy it from google? Why should that matter? My wife's iPhone was purchased from TMO. It had an issue so she took it into an Apple store and she came out with a new phone 10 minutes later.
- Justen 9y ago
  It might matter for people thinking about buying another google phone.
  - kbutler 9y ago
    See comment below - Nexus 6p is a Huawei phone. Google was just a reseller, like t-mobile in the grandparent.
    - endemic 9y ago
      > Nexus 6p is a Huawei phone That's definitely not how it was marketed.
      - kbutler 9y ago
        Google's marketing page https://www.google.com/nexus/6p/ https://www.google.com/nexus/6p/ shows pictures of the phone, with two words on it: Huawei Nexus The Nexus marketing always seemed pretty clear to me: buy a phone made by the chosen hardware partner, and get the pure Google Android experience.
- deleted 9y ago
  [deleted]
- euyyn 9y ago
  > she took it into an Apple store What the parent is saying is that's precisely the difference. Your wife brought her phone to the manufacturer. The Nexus phones were not manufactured by Google. If I don't buy it from the Google store, my buying didn't establish a commercial relationship with them. The Pixel phones, though, are manufactured by Google. Disclaimer: Even though I'm a Google employee I have no idea how these things work. I'm just clarifying what the parent said, which sounds likely to me.
  - FireBeyond 9y ago
    How is a Google phone, manufactured by Huawei ... any different from an Apple phone, manufactured by FoxConn? Apple wasn't the manufacturer at all.
    - Goronmon 9y ago
      If you buy an iPhone, do you get a FoxConn logo on the back? Because my Nexus 5X has an LG logo on the back, not a Google one. So yes, it's pretty different from an Apple phone. Unless you refer to yours as the FoxConn iPhone 6 or something, which would be a unique perspective on your part.
    - piyush_soni 9y ago
      Because it was a "Nexus" - Manufactured by someone else, in 'collaboration' with Google. The first Pixel was also manufactured by HTC (and may be FoxConn eventually, who knows), but it carries the tag of manufactured by Google, so that should be supported regardless of where you buy it from. That's the first Google phone.
  - wowamit 9y ago
    As I understand, Nexus phones too are not manufactured by Google. Pixel XL is manufactured by LG, Pixel by HTC.
mullingitover 9y ago
> Did she buy it from google? It's a Google product. So yes, she bought it from Google. Which store sold this Google product shouldn't be a factor in whether Google is willing to support it to the best of their ability, should it?
- kbutler 9y ago
  I thought the 6p was like other Nexus phones and Google was at most a reseller, so if you bought it from a different store, you'd go back to the manufacturer (Huawei). https://support.google.com/store/answer/6301411?hl=en https://support.google.com/store/answer/6301411?hl=en Nexus 6p is a Huawei product that you may or may not purchase via Google. iPhone is always an Apple product.
- if_by_whisky 9y ago
  Google designed the phone, but they weren't the manufacturer or the retailer
pwython 9y ago
I'm seeing a trend in this thread that a fair amount of Android users are needing to call up some sort of technical support for OS or hardware issues. Aside from the quality of support being debated, is this really a common thing in the Android world (even for savvy HN users)? I personally haven't seen that case in my Apple group of friends.
- mattmcknight 9y ago
  I've had 5 android phones and never called anyone for any issues, although I have only bought Samsung and HTC. Why Google ever did a licensing deal with Huawei is beyond me. They are controlled by the same Chinese government that won't allow Google to operate in their borders.
- sowbug 9y ago
  That's not a trend. It is the subject of the thread. Here's my story. Bought Nexus 5. Smashed screen in go-kart accident. Called Google to ask about repair; they offered to replace it for free. I still have that phone as a backup. Bought Nexus 6p. Then bought another for wife. Both worked fine; we gave them to family members after two years. Now have Pixel, Pixel XL for wife, and Pixel for daughter. They've all worked fine. Daughter got small scratch on screen, bought screen protector after that, no incidents since. Standard disclosure: I work at Google. These experiences were all with normal retail devices, purchased with own money at full price, using personal Gmail accounts, with no special treatment as a Google employee.
  - x0x0 9y ago
    My Nexus 5, purchased directly from google, stopped charging; I think something wore on the connector. I went through 7 or 8 cables and, if you held them just right, the phone would charge. Briefly. Support was a nightmare to deal with, including them insisting that I install the latest point update of the OS which would somehow magically cure hardware damage. On a phone that I couldn't charge. And that they wouldn't help with at all until I installed the stupid OS update. Apple just doesn't treat customers like that. IME obviously.
- 9y ago

by nataz 9y ago

matwood 9y ago

> Did she buy it from google? Why should that matter? My wife's iPhone was purchased from TMO. It had an issue so she took it into an Apple store and she came out with a new phone 10 minutes later.

Justen 9y ago
It might matter for people thinking about buying another google phone.
- kbutler 9y ago
  See comment below - Nexus 6p is a Huawei phone. Google was just a reseller, like t-mobile in the grandparent.
  - endemic 9y ago
    > Nexus 6p is a Huawei phone That's definitely not how it was marketed.
    - kbutler 9y ago
      Google's marketing page https://www.google.com/nexus/6p/ https://www.google.com/nexus/6p/ shows pictures of the phone, with two words on it: Huawei Nexus The Nexus marketing always seemed pretty clear to me: buy a phone made by the chosen hardware partner, and get the pure Google Android experience.
deleted 9y ago
[deleted]
euyyn 9y ago
> she took it into an Apple store What the parent is saying is that's precisely the difference. Your wife brought her phone to the manufacturer. The Nexus phones were not manufactured by Google. If I don't buy it from the Google store, my buying didn't establish a commercial relationship with them. The Pixel phones, though, are manufactured by Google. Disclaimer: Even though I'm a Google employee I have no idea how these things work. I'm just clarifying what the parent said, which sounds likely to me.
- FireBeyond 9y ago
  How is a Google phone, manufactured by Huawei ... any different from an Apple phone, manufactured by FoxConn? Apple wasn't the manufacturer at all.
  - Goronmon 9y ago
    If you buy an iPhone, do you get a FoxConn logo on the back? Because my Nexus 5X has an LG logo on the back, not a Google one. So yes, it's pretty different from an Apple phone. Unless you refer to yours as the FoxConn iPhone 6 or something, which would be a unique perspective on your part.
  - piyush_soni 9y ago
    Because it was a "Nexus" - Manufactured by someone else, in 'collaboration' with Google. The first Pixel was also manufactured by HTC (and may be FoxConn eventually, who knows), but it carries the tag of manufactured by Google, so that should be supported regardless of where you buy it from. That's the first Google phone.
- wowamit 9y ago
  As I understand, Nexus phones too are not manufactured by Google. Pixel XL is manufactured by LG, Pixel by HTC.

mullingitover 9y ago

> Did she buy it from google? It's a Google product. So yes, she bought it from Google. Which store sold this Google product shouldn't be a factor in whether Google is willing to support it to the best of their ability, should it?

kbutler 9y ago
I thought the 6p was like other Nexus phones and Google was at most a reseller, so if you bought it from a different store, you'd go back to the manufacturer (Huawei). https://support.google.com/store/answer/6301411?hl=en https://support.google.com/store/answer/6301411?hl=en Nexus 6p is a Huawei product that you may or may not purchase via Google. iPhone is always an Apple product.
if_by_whisky 9y ago
Google designed the phone, but they weren't the manufacturer or the retailer

pwython 9y ago

I'm seeing a trend in this thread that a fair amount of Android users are needing to call up some sort of technical support for OS or hardware issues. Aside from the quality of support being debated, is this really a common thing in the Android world (even for savvy HN users)? I personally haven't seen that case in my Apple group of friends.

mattmcknight 9y ago
I've had 5 android phones and never called anyone for any issues, although I have only bought Samsung and HTC. Why Google ever did a licensing deal with Huawei is beyond me. They are controlled by the same Chinese government that won't allow Google to operate in their borders.
sowbug 9y ago
That's not a trend. It is the subject of the thread. Here's my story. Bought Nexus 5. Smashed screen in go-kart accident. Called Google to ask about repair; they offered to replace it for free. I still have that phone as a backup. Bought Nexus 6p. Then bought another for wife. Both worked fine; we gave them to family members after two years. Now have Pixel, Pixel XL for wife, and Pixel for daughter. They've all worked fine. Daughter got small scratch on screen, bought screen protector after that, no incidents since. Standard disclosure: I work at Google. These experiences were all with normal retail devices, purchased with own money at full price, using personal Gmail accounts, with no special treatment as a Google employee.
- x0x0 9y ago
  My Nexus 5, purchased directly from google, stopped charging; I think something wore on the connector. I went through 7 or 8 cables and, if you held them just right, the phone would charge. Briefly. Support was a nightmare to deal with, including them insisting that I install the latest point update of the OS which would somehow magically cure hardware damage. On a phone that I couldn't charge. And that they wouldn't help with at all until I installed the stupid OS update. Apple just doesn't treat customers like that. IME obviously.
9y ago