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I can't fathom why the place where the device was purchased would matter if it's a Google phone. Apple manages to support iPhones whether you purchase them from

I can't fathom why the place where the device was purchased would matter if it's a Google phone. Apple manages to support iPhones whether you purchase them from an Apple store or in a back alley for bitcoins.

cookiecaper 9y ago
Apple is the manufacturer that is honoring the manufacturer's warranty (and/or additional warranty options). Google is not the manufacturer of the Nexus 5X/6P, that's Huawei. So if you didn't buy from them, they send you to the manufacturer, like most retailers would after the initial return window, even if you did buy it from them. I agree that it's bad for Google's image to operate that way, stick their name on a phone and then shrug their shoulders and tell you to talk to the real manufacturer. But that distinction is why Apple supports most iPhones no questions asked, and Google wants to know that you bought it from them. They're a glorified retailer licensing out their brand to Huawei.
- MBCook 9y ago
  If the phone is Google branded, it’s Google’s problem. If it was advertised as a Huawei 6p that would be different.
  - euyyn 9y ago
    I've seen it branded as Nexus 6P and Huawei Nexus 6P; never Google 6P or Google Nexus 6P. Same thing with the Samsung Galaxy Nexus. The Pixel, instead, is branded as the Google Pixel.
  - highace 9y ago
    My 6P has the Huawei logo on the back. It doesn't say Google anywhere.
- mullingitover 9y ago
  I get it, but it's essentially Google wanting to have their cake (marketing to customers: "It's a Google phone! Pure Google all the way, baby!") and eat it, too (product support: "Uhhh, yeah, we uh, we don't make this thing, it's all Huawei, we're just a humble retailer."). I agree that it's absolutely bad for Google's image to operate this way, as you can see from the comments in this thread. People aren't mad at the OEMs Google paid to manufacture their devices, they're mad at Google.
  - euyyn 9y ago
    > the OEMs Google paid to manufacture their devices I'm not 100% sure, but I don't think that's how it was. LG's Nexus devices were manufactured by LG for LG, etc. The "Google" part of a Nexus phone is the software and some collaboration in the design.
dragonwriter 9y ago
> I can't fathom why the place where the device was purchased would matter if it's a Google phone Because Google isn't the manufacturer of Google-branded Nexus devices and, if you bought it elsewhere, isn't the retailer, either. > Apple manages to support iPhones whether you purchase them from an Apple store or in a back alley for bitcoins. Apple is always the manufacturer of iPhones.
- BRAlNlAC 9y ago
  I know this is semantics, but it's fair. Apple doesn't manufacture anything, they design products and contract out the manufacturing to Foxconn. Basically the same as Google contracting out manufacturing to Huwei, only I think with the Nexus products it was more of a design collaboration than with the Pixel line.
  - deleted 9y ago
    [deleted]

cookiecaper 9y ago

Apple is the manufacturer that is honoring the manufacturer's warranty (and/or additional warranty options). Google is not the manufacturer of the Nexus 5X/6P, that's Huawei. So if you didn't buy from them, they send you to the manufacturer, like most retailers would after the initial return window, even if you did buy it from them. I agree that it's bad for Google's image to operate that way, stick their name on a phone and then shrug their shoulders and tell you to talk to the real manufacturer. But that distinction is why Apple supports most iPhones no questions asked, and Google wants to know that you bought it from them. They're a glorified retailer licensing out their brand to Huawei.

MBCook 9y ago
If the phone is Google branded, it’s Google’s problem. If it was advertised as a Huawei 6p that would be different.
- euyyn 9y ago
  I've seen it branded as Nexus 6P and Huawei Nexus 6P; never Google 6P or Google Nexus 6P. Same thing with the Samsung Galaxy Nexus. The Pixel, instead, is branded as the Google Pixel.
- highace 9y ago
  My 6P has the Huawei logo on the back. It doesn't say Google anywhere.
mullingitover 9y ago
I get it, but it's essentially Google wanting to have their cake (marketing to customers: "It's a Google phone! Pure Google all the way, baby!") and eat it, too (product support: "Uhhh, yeah, we uh, we don't make this thing, it's all Huawei, we're just a humble retailer."). I agree that it's absolutely bad for Google's image to operate this way, as you can see from the comments in this thread. People aren't mad at the OEMs Google paid to manufacture their devices, they're mad at Google.
- euyyn 9y ago
  > the OEMs Google paid to manufacture their devices I'm not 100% sure, but I don't think that's how it was. LG's Nexus devices were manufactured by LG for LG, etc. The "Google" part of a Nexus phone is the software and some collaboration in the design.

dragonwriter 9y ago

> I can't fathom why the place where the device was purchased would matter if it's a Google phone Because Google isn't the manufacturer of Google-branded Nexus devices and, if you bought it elsewhere, isn't the retailer, either. > Apple manages to support iPhones whether you purchase them from an Apple store or in a back alley for bitcoins. Apple is always the manufacturer of iPhones.

BRAlNlAC 9y ago
I know this is semantics, but it's fair. Apple doesn't manufacture anything, they design products and contract out the manufacturing to Foxconn. Basically the same as Google contracting out manufacturing to Huwei, only I think with the Nexus products it was more of a design collaboration than with the Pixel line.
- deleted 9y ago
  [deleted]