4 ms·
Would this work with tickets where customers mix a bit of local language (spanish in our case) with English?
by drc18 9y ago
Would this work with tickets where customers mix a bit of local language (spanish in our case) with English?
- iloveluce 9y agoGenerally homogeneity in language works better for the analysis (accuracy is higher) but we do capture tickets with some mixed languages. In this case, we mark the non-english word as an irrelevant entity instead of translating. Spanish support however is next on our roadmap of languages to support!