That’s a great point! We completely agree that anyone making product decisions should spend a considerable amount of time listening and seeking customer feedba

That’s a great point! We completely agree that anyone making product decisions should spend a considerable amount of time listening and seeking customer feedback but we see ScopeAI as a tool that can make that process more efficient and accurate. Using algorithms for mining trends can prevent product decisions from being made with biases like Recency Effect[0] for example. We also think ScopeAI can customer feedback more transparent and accessible to people across the company - this becomes more and more of an issue as companies scale and ticket volumes becomes unmanageable for people to manually sift through. For example it’s a lot harder for a CEO to read all customer service tickets if they receive 100 an hour! [0] https://en.wikipedia.org/wiki/Serial_position_effect https://en.wikipedia.org/wiki/Serial_position_effect