4 ms·
Stop Trying to Reduce the Number of Complaints
- MBCook 9y agoThis is a good article. It I don't understand the point of the title. Other than the subhead it doesn't seem to be mentioned again. Learned helplessness is a real nuisance that I seem to keep running into wherever I go. It's the perfect term for something I was trying to describe earlier today. Thanks.
- dfabulich 9y ago(Author here.) The point of the article is that when people have learned helplessness, they stop complaining. That may seem like we're doing a good job of serving their needs ("no complaints!") but in fact the complaints are missing because we're doing such a terrible job that everyone has lost faith in us.