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I find Postmates pricing and user experience very irritating. No transparency in fees and final price. Their fee waiving plan is ridiculous. I never pay over 25

I find Postmates pricing and user experience very irritating. No transparency in fees and final price. Their fee waiving plan is ridiculous. I never pay over 25 dollars for delivered food. Also, their app user experience is simply terrible. Just the fact that they are constantly and aggressively pushing their referral program and subscription plan, makes the app feel like a cheap adware.

torranceyang 9y ago
And their customer service is nonexistent. I was charged way more than I should have been, and tried filing a ticket that never got answered or responded too so I just had to pay up. There's a right way to approach these delivery services, but Postmates doesn't seem to be close enough.
- deleted 9y ago
  [deleted]
- nradov 9y ago
  Why didn't you dispute the charge with your financial institution?
- deleted 9y ago
  [deleted]
notyourday 9y ago
> I never pay over 25 dollars for delivered food. I never pay over $3 to deliver food. Oh and it is delivered by the same delivery people who know the building, know where the buzzer is, know how the customer looks like. And they work for the restaurant from which the food is being ordered. Seamless for the win.
- deleted 9y ago
  [deleted]
- Operyl 9y ago
  Err seamless is just a grubhub brand no? If so, they frequently will partner with companies like Delivery Dudes who aren’t much different than Grubhub’s own contractors.
  - notyourday 9y ago
    Seamless was bought by Grubhub. My experience with Seamless is only in a few major markets. In every one of them the delivery people were the people who worked for the restaurants, which is why different restaurants in the same general area delivered or did not deliver to the same address, had different delivery fees and had different minimum orders.
    - Operyl 9y ago
      As of a year ago, at least in my market, it’s always GrubHub drivers or Delivery Dudes. It’s not any different.

torranceyang 9y ago

And their customer service is nonexistent. I was charged way more than I should have been, and tried filing a ticket that never got answered or responded too so I just had to pay up. There's a right way to approach these delivery services, but Postmates doesn't seem to be close enough.

deleted 9y ago
[deleted]
nradov 9y ago
Why didn't you dispute the charge with your financial institution?
deleted 9y ago
[deleted]

notyourday 9y ago

> I never pay over 25 dollars for delivered food. I never pay over $3 to deliver food. Oh and it is delivered by the same delivery people who know the building, know where the buzzer is, know how the customer looks like. And they work for the restaurant from which the food is being ordered. Seamless for the win.

deleted 9y ago
[deleted]
Operyl 9y ago
Err seamless is just a grubhub brand no? If so, they frequently will partner with companies like Delivery Dudes who aren’t much different than Grubhub’s own contractors.
- notyourday 9y ago
  Seamless was bought by Grubhub. My experience with Seamless is only in a few major markets. In every one of them the delivery people were the people who worked for the restaurants, which is why different restaurants in the same general area delivered or did not deliver to the same address, had different delivery fees and had different minimum orders.
  - Operyl 9y ago
    As of a year ago, at least in my market, it’s always GrubHub drivers or Delivery Dudes. It’s not any different.