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On a positive note, the online services provided by a government agency are pretty good. When I received a bill from the tax office I was able to go online and
by kayman 9y ago
On a positive note, the online services provided by a government agency are pretty good.
When I received a bill from the tax office I was able to go online and create a payment plan without human intervention.
There is also a portal that links multiple government services (Australian Tax Office, Medicare...) to enable access to multiple services.
A few weeks later, I also got a call from the tax office surveying about my experience.
Overall, my experience was great. (except for forking out money part :)
- harry8 9y agoDo you work for an it consulting firm?
- kayman 9y agoNo. I do work in IT though. But not in the government sector.
- sien 9y agoAustralia also has a fair bit of open data as well. Data.gov.au has about 30K data sets. http://data.gov.au/ http://data.gov.au/
- Untit1ed 9y agoCheck out https://search.data.gov.au https://search.data.gov.au for what we're doing next too :)
- vithlani 9y agoThe online services are nice but the way they implement SSO (or at least the experience) seems to indicate a lot of security holes or mis-practices. Also, their internal data security and access mechanisms are broken, un-monitored and un-enforced. http://www.abc.net.au/news/2017-06-13/ato-deputy-commissioner-michael-cranston-resigns/8614572 http://www.abc.net.au/news/2017-06-13/ato-deputy-commissione... And let us not forget the Census fiasco. At least they managed to sock/fine IBM $30 million for it. Hopefully this serves as a signal to other consultants and they up their game.